Apple released a new version of iTunes recently, version 11.1.14. Unfortunately, the installation success rate has been less than stellar, at least on Windows.
Fortunately, my own computer didn’t have an issue. My wife’s, though, did.
Whe she rebooted, she got several less-than-helpful error messages saying that a program couldn’t start because the file MSVCR80.DLL was missing.
Unfortunately, the error message didn’t really identify where the problem was occurring.
I did figure out that it was one of Apple’s programs that wasn’t starting.
The solution was to go into the Control Panel and to uninstall all the Apple products other than Bonjour and the Bonjour Print Server (which let me use my xPrintServer with Windows computers).
Then, I rebooted.
Even though a program may not instruct you to reboot after uninstalling it, you should always reboot before reinstalling the program (or a later version). This step can save you from installation or operation problems.
At that point, I downloaded iTunes…after several false starts at the download process. I don’t know whether Apple’s site was too busy (probably was from this problem), but eventually the site responded and started the download.
Once I successfully downloaded it, I installed the new version.
I rebooted at this point, not because the program wanted me to reboot. I rebooted because the Missing DLL message only showed up during the boot process.
Everything was now solved. Yea!
Later, I read that I wasn’t the only one to have the problem and solve it that way.