Updating Drivers

Subscriber William wrote me to ask about updating his computers’ drivers. Tech Tip What are drivers? They’re software that allows Windows to talk to your computer’s hardware – like the video card, the printer, the USB ports, the Ethernet port… Hi Terry. Thanks for the newsletter. Please tell me the best way to update drivers. [...]

Power Problems With A Notebook

Subscriber Ken Gibson wrote recently asking for my thoughts to help him diagnose power problems with his laptop: I have a question. I have an hp laptop about 5 years old. The labtop will not power up. Occasionally it will come on and work well, but then when you try to shut it down it [...]

Preventing Windows Auto-Restarting on System Errors

Ever had a problem where Windows XP, Vista or Windows 7 would have an internal problem, flash an error message at you, and immediately reboot while you were trying to figure out what happened? One of the default settings in Windows is responsible for that automatic reboot. Fortunately, it’s also one that’s easy to change. [...]

Outlook Express 6 Prints Email Headers Only

Subscriber Marc Taylor asked for some help solving a problem with Outlook Express 6: Searched the site but found nothing re: this problem. Currently running OE 6 on a Toshiba laptop running XP SP3 and it quit printing the body of an e-mail. Just prints header info. Have tried different printers. Any ideas? Thanks, Marc [...]

Windows Live Mail Freezing When Opening Attachments

Windows Live Mail crashes were giving long-time subsriber Raman problems, so he wrote to me to ask: Hello Terry When I try to open any attachments to my mail, the Windows Live Mail freezes. I checked on line and found many people have the same problem. Apparently this started after downloading Microsoft’s recent 11 updates. [...]

Thunderbird Button Bar Not Showing

Subscriber Oz Fisher wrote about a problem he was having with the free Thunderbird email program (which I use): Hi Terry, Thanks for publishing so many informative and useful tidbits of information on the Thunderbird email system. In order for me to create a message screen to send a message in Thunderbird, I have to [...]

More Positive Feedback on WinPatrol Plus

After my recent article about WinPatrol, long-time subscriber Al Soroka wrote about his experience with WinPatrol and WinPatrol Plus — and how they had helped protect his computer: I followed your recommendation last year and purchased & installed WinPatrol Plus. Earlier this year I purchased a new Kodak AIO printer and as part of their [...]