Can’t Send Reduced Size File Attachments

Subscriber Richard Fuller wrote from New Zealand to ask about a problem he was having in emailing photos… Hullo Terry, Here’s a problem that’s new to me. When sending photographs by e-mail I always use the Send To > Mail Recipient feature of Windows Explorer to reduce the file size and make the pictures viewable [...]

Updating Drivers

Subscriber William wrote me to ask about updating his computers’ drivers. Tech Tip What are drivers? They’re software that allows Windows to talk to your computer’s hardware – like the video card, the printer, the USB ports, the Ethernet port… Hi Terry. Thanks for the newsletter. Please tell me the best way to update drivers. [...]

Power Problems With A Notebook

Subscriber Ken Gibson wrote recently asking for my thoughts to help him diagnose power problems with his laptop: I have a question. I have an hp laptop about 5 years old. The labtop will not power up. Occasionally it will come on and work well, but then when you try to shut it down it [...]

Preventing Windows Auto-Restarting on System Errors

Ever had a problem where Windows XP, Vista or Windows 7 would have an internal problem, flash an error message at you, and immediately reboot while you were trying to figure out what happened? One of the default settings in Windows is responsible for that automatic reboot. Fortunately, it’s also one that’s easy to change. [...]

Outlook Express 6 Prints Email Headers Only

Subscriber Marc Taylor asked for some help solving a problem with Outlook Express 6: Searched the site but found nothing re: this problem. Currently running OE 6 on a Toshiba laptop running XP SP3 and it quit printing the body of an e-mail. Just prints header info. Have tried different printers. Any ideas? Thanks, Marc [...]

Displaying Hidden Directories and Files

Longtime subscriber Mike G. wrote to ask about a hidden directory on his computer. One of the cleaner utilities reported temporary files in a directory he could not find: Hi Terry, When using "cleanup software", such as CCleaner, The analysis frequently shows temporary files from the internet at "T:\temp\Temporary Internet Files\IE5….". However when I open [...]

Where Are The Windows 7 Libraries?

Longtime subscriber Stephen wrote with a question since he had recently shifted from WinXP to Windows 7: Seasons greetings Terry I did have my data saved on a second drive on my old XP box and followed a good backup procedure Now I have a new computer running Win7 I was told to have this [...]