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Terry's Computer Tips Newsletter
May 23, 2010

Terry's Computer Tips Newsletter
http://www.terryscomputertips.com
A computer tips newsletter for users of PC's.

Volume 5, Number 50 — Sunday, May 23, 2010

IN THIS ON-LINE ISSUE:

   1.   Problems Installing Windows XP SP3
   2.   Getting Around in Windows 7's Windows Explorer
   3.   Removing Carriage Returns in OpenOffice Documents
   4.   My Computer Security Software Recommendations

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Welcome to the on-line edition of my Terry's Computer Tips newsletter. Its articles are not in the email issue — and the email articles aren't in the online issue — subscribe to my email newsletter so you can read both.

 

1.  Problems Installing Windows XP SP3

Recently I received a subscriber comment about my CanoScan 5600F scanner article in my May 2nd online newsletter. Unfortunately, the subscriber wrote mentioned that he was having problems installing Windows 7.

Guiseppe wrote:

Just purchased the CanoScan 5600F scanner in March. Very happy with the quality and performance. Glad to hear it's compatible with W7 as I may have to move from XP. Not that I want to, but, XP refuses to install SP3. Get the " Access denied " blurb even with ALL anti-virus, spyware, etc. disabled at start-up and not running at install. Boo-hoo, woe is me...Anyway, thanks for all the good advice.

I wrote back to Guiseppe to tell him that some antivirus programs set up protection for some critical Windows files which prevents running the Service Packs.

In my case, the fix was to:

  1. download the service pack and burn it to a CDROM
  2. disconnect my Ethernet cable (I’m running behind my router, so nobody on the Internet side of the router can touch the computer anyway, but I want to make sure that there aren’t any connections
  3. uninstall the antivirus (I was using Sunbelt VIPRE at the time – now I use their VIPRE Antivirus Premium and expect to do the same thing at Windows 7 service pack time)
    —if you’re running VIPRE, download the current full virus definitions so you can update after reinstalling, without having to connect to the Internet
  4. reboot
  5. once Windows starts, insert the Service Pack 3 CDROM and run Service Pack 3
  6. when SP3 is installed and have finished its final reboot, reinstall your Antivirus
  7. if you’re running VIPRE, update its definitions with the file you downloaded – open VIPRE, click on File > Settings. Stay in the default Updates tab. In the Update Now section of the Updates tab, click on Browse. Use the standard Windows dialog box to find and select the definitions file you downloaded, and complete the update
  8. connect your Ethernet cable. If necessary to get an IP address, reboot (you might or might not have to reboot)
  9. Do your Windows Updates / Microsoft Updates – Start > All Programs > Windows Update (or Microsoft Update, which you should be using)

Guiseppe wrote back to say:

Terry: Thanks for the personal reply. Regarding step #1, Microsoft Update tells me that SP3 is already downloaded and ready to install, however I simply can't find it anywhere, nor can the search function. Maybe it's held in IE8 cache, or something of that nature, I just don't know. Since I can't find it - I can't burn it ( Brain surgery 101 ). I would assume that I should order the disk from MS and proceed from there, unless of course, you have dealt with this scenario before. FYI I'm running Eset NOD 32, PC Tools Spyware Doctor, Comodo Firewall Pro, WinPatrol / Plus. ( I notice you're in Baton Rouge, LA and I hope the oil spill isn't causing you great concern. News coverage is a bit sketchy.) Thanks again…
Gusieppe

I wrote back to tell him that he should be able to download it directly from www.Microsoft.com in its Downloads section. It's available for full download as "Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers". Microsoft offers it for updating multiple computers, and asks that you to use Windows Update if you are only updating one computer.

If your computer tells you that its already downloaded Windows XP Service Pack 3, or any other Windows update, you won't find it as a downloaded file, at least you won't easily. But, just start up Windows Update or Microsoft Update and you should find it available for installation.

 

 
 

2.  Getting Around in Windows 7's Windows Explorer

Long-time subscriber Greg H. wrote with a question that has been bugging him with Windows 7:

Hi Terry-

In switching from XP to Win 7, I now see that whenever I want to open Windows Explorer, all I get is the Libraries page, where I can't really find anything. I'm running Win 7 Pro and wonder if there is a way to get back to the traditional/classic Windows Explorer view where everything opens as a tree and I can search through my drives and folders that way.

Thanks,
Greg

In this case, Greg was almost there...

In Windows 7, Windows Explorer's display is similar to the old Windows Explorer. However, there are some new features that are always shown at the top of the left window panel.

At the top, we get Favorites. This gives us the following three sub-sets:

  • Desktop — clicking on Desktop in the left window pane will use the right window pane to show all the links on the Windows Desktop.
  • Downloads — this is a shortcut to the Downloads folder in My Documents
  • Recent Places — clicking on Recent Places will use the right window pane of Windows Explorer to show the folders that we've recently used.

Next is a link for Desktop. This is the one that takes the most adjustment of our minds.

The first item in Desktop is Libraries. Libraries are a Windows 7 concept. We're able to use Libraries as easy collections of folders scattered across our hard drive(s). Think of it as a shortcut, with the items in the Library also being shortcuts. By default, Libraries include Documents, Music, Pictures and Videos — and link to the current logged-in user's My Documents, My Music, My Pictures and My Videos folders.

The next subgroup under Desktop is Homegroup — the Windows 7 version of the networking Workgroup that was introduced long ago. Windows 7 also supports Workgroups, so we can share files, folders and printers between Windows 7 and earlier versions of Windows, as well as with Linux computers via Linux's Samba file-sharing.

The last item in Desktop is the current logged-in UserID, giving quick access to all the that user's various folders normally found within C:\Users\[UserID]

Finally, we get the Computer link (as in My Computer). We can click on the plus sign beside Computer in the left pane of the Windows Explorer window, similar to any other version of Windows Explorer, and it will show us the drives we have — hard drive partitions, floppy drives, CDROM/DVD/BluRay drives, removable drives (flash drives, external hard drives, etc.).

We can click on Computer in the left pane of Windows Explorer, which will make it display all those same things in the right window pane.

This is the easiest way to move around in Windows Explorer.

If you're running a relatively slow computer with Windows 7, you'll be better off to use the Computer > C: route to get to folders than to use Libraries. The system overhead of Libraries just seems to take too much extra effort.

Tech Tip
I'm still using a 6-year old Dell laptop, with a 1.7 GHz Pentium M processor and 2GB memory. Later processors will do much better than mine.

 

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3.  Removing Carriage Returns in OpenOffice Documents

Recently I received an email from a site visitor to TerrysComputerTips.com. He had solved a problem with the help of my article on removing carriage returns (formfeeds, linefeeds, line breaks, returns, whatever you want to call them) from an OpenOffice document, so he wanted to say "Thank you."

Nathan wrote:

Thanks a lot for the tips on removing carriage returns. It turns out the Open Office method was exactly what I needed. The other methods were removing a lot of carriage returns that I still wanted. Only that method kept the ones I wanted, and I only found that method on your site. Thanks, Nathan

In that article, I reviewed how to remove carriage returns from Notepad, Wordpad, Microsoft Word, OpenOffice Writer and Notepad++.

Notepad++, the last in the list, is a free, open-source replacmeent for Notepad — and is also a powerful programmer's editor with color highlighting based on the syntax of the file. That is, what's colored and using which colors actually differs between HTML files, PHP files, JavaScript files, ActiveX files and more.

 

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4.  My Computer Security Software Recommendations

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I review my security software recommendations and update them for each weekly newsletter issue, if I think they need to change.

My Philosophy: Many people want to pick their most economical solution and prefer an all-in-one anti-virus, anti-spyware and firewall solution. In concept, that's a great idea. In actual practice, I don' think that this type of package is likely to be the best in all the protection categories you need.

Other people want to pick the best of each type program. I'm one of the these folks.

My choice of software that I am willing to recommend is driven by my search for software for me to use. I only recommend programs that I like and that I use. I will sometimes suggest alternatives to my recommendations, but I clearly note if I no longer use them.

Anti-Virus

I'm often asked about several other popular anti-virus or anti-virus combination packages. Yes, I realize that they are not in my recommendation list. "Enough said..."

From 2003 through mid-2008, my personal choice was ESET's small, fast NOD32 anti-virus program, which offers a FREE 30-day evaluation license. I still consider NOD32 to be one of the best in anti-virus protection — and it continues to get recognition and awards. Unlike some of its competitors, ESET offers multiple-year licenses also, and includes program updates in the multiple-year license.

Then, I changed from my long-time choices NOD32 (antivirus) and Sunbelt's CounterSpy (antispyware) to Sunbelt's VIPRE Antivirus + Antispyware.

I found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks. Sunbelt Software offers multi-year licenses and home site licenses on its software, both of which include program updates as well as signature updates.

Sunbelt has recently released version 4 of VIPRE Antivirus (they dropped the "+ Antispyware" from the name, although the functions are there) and, more importantly, they released VIPRE Antivirus Premium, which integrates their new firewall software into the package. Sunbelt offers 30-day free trials of VIPRE Antivirus and VIPRE Antivirus Premium.

My anti-virus and anti-spyware choice for my computers and those of my family's computers is VIPRE Antivirus Premium

I'm often asked for alternatives to the programs that I recommend, especially by people who want to buy one package (a "suite") to do everything.

As a result, I tried a couple security suites to pick a suite that I would be willing to use, in order to have something I can recommend. ESET Smart Security 4 is my recommended suite alternative. Smart Security 4 has gotten great ratings and includes antivirus and antispyware, both from their current NOD32 v4 version, and antispam and firewall. I no longer use it and have returned to Sunbelt's VIPRE Antivirus Premium, but for a suite choice, that's what I would use.

Tech Tip
Many antivirus programs will offer you an anti-virus signature subscription renewal when your subscription renews. I strongly recommend against this option — buy the full program or make sure you get program updates with the subscription renewal. Both NOD32 and VIPRE purchases include both program updates/upgrades AND antivirus signature updates.

Vendors routinely improve the capabilities and speed of the programs, too. If you update only the signatures, you miss any program improvements.

Related articles:

Firewall Software

While the Windows XP firewall is much better than no firewall at all, but don't count on the Windows XP firewall to meet your needs.

You need a two-way firewall, which the Windows XP firewall is not!. Microsoft woke up and supplied a two-way firewall with Windows Vista. However, Microsoft built in pre-authorization for many programs. Windows 7's firewall is also two-way, and again has pre-cleared many programs to communicate outbound to the Internet — some to go where you want to go, and some to "call home."

The Windows XP firewall does not control outbound communications originating from your computer — and you should want to have control if adware/trojans/spyware or even commercial products want to talk to the Internet. Whether they are calling home or spewing spam, you want to be able to control your computer.

Do you want Windows Media Player to call home every time you play something? It does! Do you use the Search function in Windows Explorer to find things on your hard drive? Did you know that every time you search, Windows Explorer talks to Microsoft?

I didn't know that when I ran ZoneAlarm, but the Sunbelt Personal Firewall flagged that to me, and I can stop it or allow it to happen. Many other programs try to call home when you run them, too.

I'm using the firewall that's part of Sunbelt's VIPRE Antivirus Premium package. If you don't want to use the full package, then I recommend my previous choice for a firewall program, the Sunbelt Personal Firewall.

You can try the full-featured "paid version" of Sunbelt Personal Firewall free for 30 days — after that, you can register it or, if you're using it on a home non-business computer, you can let it revert to the free, lesser-function license.
Tip: Be sure to read my review of SPF for the settings I recommend.

At this time, the Sunbelt Personal Firewall works with Windows 2000, Windows XP and Windows Vista, in 32-bit versions only. I expect the new version of Sunbelt Personal Firewall to be available for 64-bit computers in April 2010, including Windows 7 support.

Sunbelt Personal Firewall is regularly $19.95 (with discounts for multiple computers and/or multiple years!) for a non-expiring license for the program and includes one year of their updates subscription. A unlimited Home Site License is $39.95 for a year.

Related articles:

Anti-Spyware / Anti-Adware Software

CounterSpy, from Sunbelt Software, has received many kudos from the computer press for its always-running and periodic full system scans. It has been my personal choice for my PC's and my family's PC's.

Sunbelt's CounterSpy v2.5, both improved CounterSpy's performance against malware and reduced its impact on system resources and responsiveness when its scanning.

Sunbelt continues to release updated program versions — the current version is v3.1 — and there's an even newer version about to be released. Nicely, Sunbelt do NOT install the updated programs automatically. You have to use the Update process in the program, which means that you'll know that something significant has changed.

I changed from my long-time programs NOD32 (antivirus) and CounterSpy (antispyware) to Sunbelt's VIPRE Antivirus + Antispyware.

I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. My computer seems to have much more pep and power than it had previously. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks.

Related articles:

Anti-spam Software

In today's Internet world, the question is not "if" you will get spam, but "how much will you get?"

I use and recommend POPFile as my first choice for handling spam. POPFile sits on your computer, between your email program and your ISP mailbox, and handles emial as it downloads.

POPFile uses a different approach to handle spam than some other programs do — it does nothing to reduce spam. It is designed as an email classification tool — you train it to recognize spam and any other type of email that you want to classify. These classifications can help you sort your emails into appropriate folders in your email program.

Sunbelt Software, who makes the anti-spyware program CounterSpy (which I use and recommend) and the firewall that I use and recommend (Sunbelt Personal Firewall) also has a well-regarded, award-winning anti-spam program called iHateSpam for Outlook and Outlook Express. Since I don't use Outlook or Outlook Express for email, I haven't tried iHateSpam.

Mailwasher Pro would be my first choice to handle spam before it ever gets into your computer's Inbox. Mailwasher Pro uses on-line Realtime Black Lists mail servers sending spam recently, "training" by you of what you think is spam, and your own "friends" and "blacklist" lists. Note: I found that PopFile generally meets my needs and stopped using Mailwasher Pro, even though PopFile works AFTER the emails have been downloaded. If I used a dialup connection, I would be more interested in Mailwasher Pro.

Mailwasher Pro can even bounce spam messages, as if your email address was not valid, although the usefulness and appropriateness of this is questionable. There is a free version called "Mailwasher," but it omits the functions that I consider critical for this purpose -- such as safely previewing the emails safely before they ever get to your email inbox.

Related articles:

System Control

I've written about WinPatrol a number of times and have used WinPatrol Plus for years. With free and paid options, I always put WinPatrol on my computers. WinPatrol monitors your computer for installation of auto-running programs, for changes to certain system settings, allows you to control auto-starting programs, to delay auto-starting programs, and many more functions.

I recommend the paid version WinPatrol Plus, which adds a few more functions and, more importantly, includes access to BillP's database of program information. However, if you don't get the paid version, be sure to get WinPatrol.

Related articles:

Backup Software

When we think of security software, we usually think of antivirus, firewall, antispyware and antispam software. But, what other kind of software is security software? Backup software, of course.

We need to make backup copies of our important data. That data may be financial, such as your checkbook in Quicken, or your spreadsheet tracking your investmants. Or, it may be personal, non-financial data such as digital family photos.

What if your hard drive won't start one day? What will you lose? What if your computer is stolen (let's ignore, for now, whether you should encrypt data on your hard drive to protect it from others — let's just think about the inconvenience and loss to us!)?

There are two basic types of backups you should do.

You need to regularly back up your individual data files to another computer, to an external hard drive, or even to an online repository (but realize, if you have to rebuild the data on your computer, it may have to be downloaded for days and days). An external hard drive is the best choice if you don't have a home network where you could copy to another computer.

If you have a home network, use Karen's Replicator (free for personal, non-business use) to back up the files that change. I have it scheduled to copy my data files every evening from my notebook to another computer at my home. You should also get an external hard drive (or two, so you can alternate them) and make occasional backup copies to it. Preferably store it at a relative's house or your safe deposit box.

If you don't have a home network, get an external hard drive (or two, so you can alternate them) and make regularly scheduled backup copies to it. Use Karen's Replicator (free for personal, non-business use) to back up the files that change to your external drive. Preferably, store one external drive at a relative's house or your safe deposit box, so that if the worst happens, you haven't lost irreplaceable photos and other information.

The other type of backup is an image backup. This gives the ultimate in quick restore capability. Just plug in the external drive, boot the cdrom, and restore the image back to your hard drive. I use Acronis True Image Home 2010 (they also have discounts for upgrades)to make backups across my network every three days. Once a month, I make a full backup image. Every three days, it makes an incremental backup — copying only those files that have changed.

Acronis True Image Home, as of version 2009, allows you to recover individual files and folders from the image files, so you don't have to restore everything. The nice thing about making my backup across the network is that I can restore individual files across the network from those images. Sometimes that's the easiest thing to do, especially when the brain takes a little nap... <grin>

Why use both Replicator and Acronis True Image Home, if we can restore individual files from both? Replicator will always have the latest version it backed up — but not any earlier ones, and it can be run daily or even hourly without taking up much more drive space (backups are replaced when changed, rather than storing additional copies). With Acronis True Image, we can have multiple versions of the files to choose among. We can restore one that's months old, if we like, not just the latest version.

Cable/DSL Router

If you have a cable modem or a DSL modem, you need to have another layer of inexpensive protection between you and the Internet. A cable/DSL router isolates your computer from direct connection to the Internet. Your computer can easily request your email, web pages, etc. through the router. The responses come back to the router and are smoothly routed to your computer. But, someone on the Internet side of the router can not initiate a connection to your computer — they can only respond to your request.

Even if you only have one computer to connect to your cable or DSL modem, I recommend that you purchase and use a cable/DSL router because of the protection it can give you against attempts to attack through some flaws in Windows itself.

A router isolates your local network, whether it is only one computer or several, from the Internet by actually making it a separate network. The router gets the "public" IP address and handles all your outbound communications and the responses to them. But, it blocks computers on the Internet side from being able to initiate communications with your computer! This will prevent you from falling prey to many worms that try to attack security holes in Windows itself.

For a wireless router, I have chosen the Cisco-Linksys E3000 High-Performance Wireless-N Router . I've paired that with a couple Cisco-Linksys High-Performance Wireless-N USB 2.0 Adapters. Actually, I bought two of the refurbished ones.

If you don't want wireless, I recommend the Linksys BEFSR41 wired router, which I also use. Either way, based on my experience, I recommend Linksys routers for price, reliability and Linksys' habit of releasing updated firmware for their products..

See these related articles:

 

Volume 5, Number 50 — Sunday, May 23, 2010

Copyright © 2010 Terry A. Stockdale.  All rights reserved.


 

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