Terry's Computer Tips Newsletter
April 4, 2010
Terry's Computer Tips Newsletter
http://www.terryscomputertips.com
A computer tips newsletter for users of PC's.
Volume 5, Number 43 — Sunday, April 4, 2010
IN THIS ON-LINE ISSUE:
1. Computer Can't Connect to Network
2. The Lighter Side of Technology
3. Parallel Port Print Server in a USB World
4. The Case of the Dying Router
5. My Computer Security Software Recommendations
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Welcome to the on-line edition of my Terry's Computer Tips newsletter. Its articles are not in the email issue — and the email articles aren't in the online issue — subscribe to my email newsletter so you can read both.
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1. Computer Can't Connect to Network
Subscriber Terry Milburg wrote for help in solving the inability of his computer to connect to his home network or the Internet:
Terry,
I have a question for you regarding an issue that may or may not be attributed to Vista, I’m not sure. I have an HP Vista Home premium system that was working fine one evening after I checked mail. I was checking my email just fine one night, logged off, then went to logon the next day & I had no internet on my Vista system.
I tried the usual, checked the Ethernet port connection, IPCONFIG checked, checked for Proxy settings after checking & cleaning the usual Spyware & stuff, remove & reinstall the Ethernet port, restored back to a point before I had any issues that was successful, rebooted the router & switch, I do have a light on the network card on the machine, all to no avail. I can’t ping the outside web.
No internet or email access now, nor access to the home network. All other units on the network work OK, including the wired & wireless. Any other Ideas? The "WinSock Fix" will not work on this version of windows I am told. I tried the ones that were for Vista, but no help there either.
Thanks,
Terry
I wrote to Terry advising him to check his firewall.
Since his computer is behind a router, he can try turning off his firewall temporarily and see if that solves the problem. If it does, then he can find the "rule" or setting that's stopping the connections.
Terry wrote back to report:
Terry, Thanks a lot... even though I though I had turned it off to test it, I finally restored the unit back further when the firewall was working OK.
That did the trick, thanks so much for confirming this problem & helping me narrow it down for sure to a resolution.
Keep up the great work, great newsletter with lots of good information & resolutions in it. I really appreciate the personal reply, this is the problem child!
Best regards,
Terry
2. The Lighter Side of Technology
This week's Terry's Computer Tips technology cartoon from www.ineedacartoon.com .

3. Parallel Port Print Server in a USB World
Subscriber Peter H. wants to use an old router that has a print server built into it:
I want to ask a question. I have an old Linksys wired router. It also has a print server in it but uses a parallel port or a serial to connect to the printer. My printer is USB only. I've searched Google and many store websites but all answers assume I want to connect a USB port to a parallel printer. Can't find anything to connect a parallel port output to USB. Do you have any comments? Many thanks and for your newsletter/blog.
I wrote back to Peter to tell him that I didn't think he would be able to find an adapter.
The problem is that the USB connection is powered from the computer end — and his router is not going to be providing power via the parallel port.
THere's another real problem though, the price/volume curve. There simply aren't enough people needing adapters to go from a parallel port on a computer (or a router) to connect to a USB printer.
Thanks Terry,
I almost gathered that. I wish there was some sort of USB server for this so I could get away with one printer but that seems unlikely too since I don't have a network enabled printer. Ah well, such are the joys of computing technology. And trying to keep going with perfectly fine outdated equipment. My laser printer the HP1012 will have a problem with Win 7 since HP has decided not to write a driver for it since it was for home use not office use. I'm told a Vista driver may work but then I won't be able to use the 64bit version of Win 7.
Muchas gracias senor.
Peter H.
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4. The Case of the Dying Router
It wasn't a Sherlock Holmes case, but it did take some detective work to solve this one...
The time was Saturday afternoon, about 5pm...I was sitting at my computer writing my newsletter for this week.
I clicked on a link in my web browser to check something. It hesitated and then showed part of the web page. A click on the refresh button pulled up the whole page. OK, strange, but that happens some times.
A little while later, the same thing happened. Except, this time, nothing came up when I clicked the refresh button.
Just as computers like to be rebooted occasionally, routers seem to like that occasionally also. I went to the router and pulled the power plug, waited 15 seconds, and plugged it in again. The router powered up apparently just fine.
It wasn't. I could access the router with my web browser and get to its configuration screens. I could ping www.google.com. But, I couldn't get to the Internet with Firefox, Internet Explorer or Opera.
Next, I tried power-cycling the cable modem and then the router. Still no luck.
Since I could ping Google, I knew the connection to Cox.net was working. Since I was not pinging by using its IP address (I specified "ping www.google.com"), I knew that the domain name servers at Cox.net were being accessed successfully. But, I couldn't get anywhere with my web browsers. Neither could my wife's computer or my son's access any web pages.
At that point, I called Cox.net's technical support. Fairly quickly, the tech transferred me to Linksys' tech support, where I was disappointed. Linksys wouldn't talk to me without me paying since my BESFR41 was out of warranty. I was not happy.
So, I unplugged the router from my cable modem and plugged it directly into my netbook (a Dell Mini-10). The netbook immediately connected to the cable modem and got its IP address from Cox.net. I opened Firefox and my homepage opened perfectly. I tried a link that I had not used in a long time, in order to make sure that it would not be displayed from the disk cache. It came up quickly.
Problem identified — my Linksys BEFSR41 router had finally died after probably 8 to 10 years. It had a good life...
Now, it was time to get the connection back. As most readers know, I have a Linksys WRT54G wireless router that I had configured as an access point (in other words, I had turned off its DHCP server and it was connected to my network through a LAN port, not the WAN port.
I unhooked it from the den and moved it to replace the wired BEFSR41 in the other room.
When the unit powered on, all seemed fine, until we tried to get to the Internet. At that point, the WRT54G router did not have ANY IP address or DNS server information from the WAN (Internet) side. I needed to power-cycle the cable modem so that it found the new router.
Once I did that, the router now had its IP address and knew the DNS servers to use — and everyone's computers worked again. Yea!
5. My Computer Security Software Recommendations
I review my security software recommendations and update them for each weekly newsletter issue, if I think they need to change.
My Philosophy: Many people want to pick their most economical solution and prefer an all-in-one anti-virus, anti-spyware and firewall solution. In concept, that's a great idea. In actual practice, I don' think that this type of package is likely to be the best in all the protection categories you need.
Other people want to pick the best of each type program. I'm one of the these folks.
My choice of software that I am willing to recommend is driven by my search for software for me to use. I only recommend programs that I like and that I use. I will sometimes suggest alternatives to my recommendations, but I clearly note if I no longer use them.
Anti-Virus
I'm often asked about several other popular anti-virus or anti-virus combination packages. Yes, I realize that they are not in my recommendation list. "Enough said..."
From 2003 through mid-2008, my personal choice was ESET's small, fast NOD32 anti-virus program, which offers a FREE 30-day evaluation license. I still consider NOD32 to be one of the best in anti-virus protection — and it continues to get recognition and awards. Unlike some of its competitors, ESET offers multiple-year licenses also, and includes program updates in the multiple-year license.
Then, I changed from my long-time choices NOD32 (antivirus) and Sunbelt's CounterSpy (antispyware) to Sunbelt's VIPRE Antivirus + Antispyware.
I found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks. Sunbelt Software offers multi-year licenses and home site licenses on its software, both of which include program updates as well as signature updates. Sunbelt has recently released version 4 of VIPRE Antivirus (they dropped the "+ Antispyware" from the name, although the functions are there) and, more importantly, they released VIPRE Antivirus Premium, which integrates their new firewall software into the package. Sunbelt offers 30-day free trials of VIPRE Antivirus and VIPRE Antivirus Premium.
My anti-virus and anti-spyware choice for my computers and those of my family's computers is VIPRE Antivirus Premium
I'm often asked for alternatives to the programs that I recommend, especially by people who want to buy one package (a "suite") to do everything.
As a result, I tried a couple security suites in the last few months to pick a suite to recommend. ESET Smart Security 4 is my recommended suite alternative. Smart Security 4 has gotten great ratings and includes antivirus and antispyware, both from their current NOD32 v4 version, and antispam and firewall. I no longer use it and have returned to Sunbelt's VIPRE, but for a suite choice, that's what I would use.
Tech Tip
Many antivirus programs will offer you an anti-virus signature subscription renewal when your subscription renews. I strongly recommend against this option — buy the full program or make sure you get program updates with the subscription renewal. Both NOD32 and VIPRE purchases include both program updates/upgrades AND antivirus signature updates.
Vendors routinely improve the capabilities and speed of the programs, too. If you update only the signatures, you miss any program improvements.
Related articles:
- A Look at Sunbelt's VIPRE Antivirus v4 and VIPRE Antivirus Premium
- VIPRE Antivirus + Antispyware Review
- A Look at ESET Smart Security 4
- Anti-Virus Programs and Online Scanners
- Free Online Antivirus Scan
- NOD32 Anti-Virus Review - A Look at NOD32
Firewall Software
While the Windows XP firewall is much better than no firewall at all, but don't count on the Windows XP firewall to meet your needs.
You need a two-way firewall, which the Windows XP firewall is not!. Microsoft woke up and supplied a two-way firewall with Windows Vista. However, Microsoft built in pre-authorization for many programs. Windows 7's firewall is also two-way, and again has pre-cleared many programs to communicate outbound to the Internet — some to go where you want to go, and some to "call home."
The Windows XP firewall does not control outbound communications originating from your computer — and you should want to have control if adware/trojans/spyware or even commercial products want to talk to the Internet. Whether they are calling home or spewing spam, you want to be able to control your computer.
Do you want Windows Media Player to call home every time you play something? It does! Do you use the Search function in Windows Explorer to find things on your hard drive? Did you know that every time you search, Windows Explorer talks to Microsoft?
I didn't know that when I ran ZoneAlarm, but the Sunbelt Personal Firewall flagged that to me, and I can stop it or allow it to happen. Many other programs try to call home when you run them, too.
I'm using the firewall that's part of Sunbelt's VIPRE Antivirus Premium package. If you don't want to use the full package, then I recommend my previous choice for a firewall program, the Sunbelt Personal Firewall.
You can try the full-featured "paid version" of Sunbelt Personal Firewall free for 30 days — after that, you can register it or, if you're using it on a home non-business computer, you can let it revert to the free, lesser-function license.
Tip: Be sure to read my review of SPF for the settings I recommend.
At this time, the Sunbelt Personal Firewall works with Windows 2000, Windows XP and Windows Vista, in 32-bit versions only. I expect the new version of Sunbelt Personal Firewall to be available for 64-bit computers in April 2010, including Windows 7 support.
Sunbelt Personal Firewall is regularly $19.95 (with discounts for multiple computers and/or multiple years!) for a non-expiring license for the program and includes one year of their updates subscription. A unlimited Home Site License is $39.95 for a year.
Related articles:
Anti-Spyware / Anti-Adware Software
CounterSpy, from Sunbelt Software, has received many kudos from the computer press for its always-running and periodic full system scans. It has been my personal choice for my PC's and my family's PC's.
Sunbelt's CounterSpy v2.5, both improved CounterSpy's performance against malware and reduced its impact on system resources and responsiveness when its scanning.
Sunbelt continues to release updated program versions — the current version is v3.1 — and there's an even newer version about to be released. Nicely, Sunbelt do NOT install the updated programs automatically. You have to use the Update process in the program, which means that you'll know that something significant has changed.
I changed from my long-time programs NOD32 (antivirus) and CounterSpy (antispyware) to Sunbelt's VIPRE Antivirus + Antispyware.
I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. My computer seems to have much more pep and power than it had previously. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks.
Related articles:
Anti-spam Software
In today's Internet world, the question is not "if" you will get spam, but "how much will you get?"
I use and recommend POPFile as my first choice for handling spam. POPFile sits on your computer, between your email program and your ISP mailbox, and handles emial as it downloads.
POPFile uses a different approach to handle spam than some other programs do — it does nothing to reduce spam. It is designed as an email classification tool — you train it to recognize spam and any other type of email that you want to classify. These classifications can help you sort your emails into appropriate folders in your email program.
Sunbelt Software, who makes the anti-spyware program CounterSpy (which I use and recommend) and the firewall that I use and recommend (Sunbelt Personal Firewall) also has a well-regarded, award-winning anti-spam program called iHateSpam for Outlook and Outlook Express. Since I don't use Outlook or Outlook Express for email, I haven't tried iHateSpam.
Mailwasher Pro would be my first choice to handle spam before it ever gets into your computer's Inbox. Mailwasher Pro uses on-line Realtime Black Lists mail servers sending spam recently, "training" by you of what you think is spam, and your own "friends" and "blacklist" lists. Note: I found that PopFile generally meets my needs and stopped using Mailwasher Pro, even though PopFile works AFTER the emails have been downloaded. If I used a dialup connection, I would be more interested in Mailwasher Pro.
Mailwasher Pro can even bounce spam messages, as if your email address was not valid, although the usefulness and appropriateness of this is questionable. There is a free version called "Mailwasher," but it omits the functions that I consider critical for this purpose -- such as safely previewing the emails safely before they ever get to your email inbox.
Related articles:
Backup Software
When we think of security software, we usually think of antivirus, firewall, antispyware and antispam software. But, what other kind of software is security software? Backup software, of course.
We need to make backup copies of our important data. That data may be financial, such as your checkbook in Quicken, or your spreadsheet tracking your investmants. Or, it may be personal, non-financial data such as digital family photos.
What if your hard drive won't start one day? What will you lose? What if your computer is stolen (let's ignore, for now, whether you should encrypt data on your hard drive to protect it from others — let's just think about the inconvenience and loss to us!)?
There are two basic types of backups you should do.
You need to regularly back up your individual data files to another computer, to an external hard drive, or even to an online repository (but realize, if you have to rebuild the data on your computer, it may have to be downloaded for days and days). An external hard drive is the best choice if you don't have a home network where you could copy to another computer.
If you have a home network, use Karen's Replicator (free for personal, non-business use) to back up the files that change. I have it scheduled to copy my data files every evening from my notebook to another computer at my home. You should also get an external hard drive (or two, so you can alternate them) and make occasional backup copies to it. Preferably store it at a relative's house or your safe deposit box.
If you don't have a home network, get an external hard drive (or two, so you can alternate them) and make regularly scheduled backup copies to it. Use Karen's Replicator (free for personal, non-business use) to back up the files that change to your external drive. Preferably, store one external drive at a relative's house or your safe deposit box, so that if the worst happens, you haven't lost irreplaceable photos and other information.
The other type of backup is an image backup. This gives the ultimate in quick restore capability. Just plug in the external drive, boot the cdrom, and restore the image back to your hard drive. I use Acronis True Image Home 2010 (they also have discounts for upgrades)to make backups across my network every three days. Once a month, I make a full backup image. Every three days, it makes an incremental backup — copying only those files that have changed.
Acronis True Image Home, as of version 2009, allows you to recover individual files and folders from the image files, so you don't have to restore everything. The nice thing about making my backup across the network is that I can restore individual files across the network from those images. Sometimes that's the easiest thing to do, especially when the brain takes a little nap... <grin>
Why use both Replicator and Acronis True Image Home, if we can restore individual files from both? Replicator will always have the latest version it backed up — but not any earlier ones, and it can be run daily or even hourly without taking up much more drive space (backups are replaced when changed, rather than storing additional copies). With Acronis True Image, we can have multiple versions of the files to choose among. We can restore one that's months old, if we like, not just the latest version.
Cable/DSL Router
If you have a cable modem or a DSL modem, you need to have another layer of inexpensive protection between you and the Internet. A cable/DSL router isolates your computer from direct connection to the Internet. Your computer can easily request your email, web pages, etc. through the router. The responses come back to the router and are smoothly routed to your computer. But, someone on the Internet side of the router can not initiate a connection to your computer — they can only respond to your request.
Even if you only have one computer to connect to your cable or DSL modem, I recommend that you purchase and use a cable/DSL router because of the protection it can give you against attempts to attack through some flaws in Windows itself.
A router isolates your local network, whether it is only one computer or several, from the Internet by actually making it a separate network. The router gets the "public" IP address and handles all your outbound communications and the responses to them. But, it blocks computers on the Internet side from being able to initiate communications with your computer! This will prevent you from falling prey to many worms that try to attack security holes in Windows itself.
For a wireless router, I still recommend the Linksys WRT54G wireless router. Now that the "n" specifications have become final, I'm watching for the routers to be labelled as meeting the final specifications. Too much equipment still is labelled as meeting "Draft n" specifications, including the wireless card options in the new Dell Precision M6500 mobile workstation (notebook) that was released on December 1st! The interoperability issue still concerns me. I want the wireless equipment to work together without compatibility problems between manufacturers.
If you don't want wireless, I recommend the Linksys BEFSR41 wired router, which I also use. Either way, based on my experience, I recommend Linksys routers for price, reliability and Linksys' habit of releasing updated firmware for their products..
Tech Tip
By the way, the new "802.11n" wireless specification was approved in September 2009. It had been expected to be approved in January 2010.
If you're shopping, look for some indication that the model meets the final, approved standard. The "n" routers sold in the last couple years were based on different drafts of the standard.
I'm planning to switch from 802.11g to 802.11n, but not until January or February. I want the router manufacturers to have a chance to get their firmware upgrades done for 802.11n compliance, or to release new models in case they need to.
See these related articles:
Volume 5, Number 43 — Sunday, April 4, 2010
Copyright © 2010 Terry A. Stockdale. All rights reserved.
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