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Terry's Computer Tips Newsletter
February 21, 2010

Terry's Computer Tips Newsletter
http://www.terryscomputertips.com
A computer tips newsletter for users of PC's.

Volume 5, Number 37 — Sunday, February 21, 2010

IN THIS ON-LINE ISSUE:

   1.   Safely Ejecting Hardware — When It Won't Work...
   2.   The Lighter Side of Technology
   3.   Solving the Unable to Delete Outlook Express Emails Problem
   4.   A Look at Secunia Online Software Inspector
   5.   My Computer Security Software Recommendations

My emailed newsletter is sent weekly to individuals who have subscribed to it. While mainly an announcement of the latest online nenwsletter, it also has different, additional content — not the articles in the online issue. Click here to subscribe. It's free!

Welcome to the on-line edition of my Terry's Computer Tips newsletter. Its articles are not in the email issue — and the email articles aren't in the online issue — subscribe to my email newsletter so you can read both.

 

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1.  Safely Ejecting Hardware — When It Won't Work...

I've had the problem all too many times, and I'm sure you have, too...

I'm working with a flash drive, perhaps copying files to it or from it, and I get finished. So, I'm ready to eject the drive...


But, Windows is being contrary and hasn't let go of the drive yet. One (or more) of the programs that I used to access the flash drive told Windows that they were using data from the drive, but have not (yet) told Windows that it's finished with the drive.

Or, maybe Windows figures out that the file is in use because the program requested it from Windows. Either way, Windows does not let go of the flash drive.


For example, if you are using Outlook, you might want to save an email attachment to your flash drive. That's fine, until you finish and want to eject the drive. Windows says that it is'in use' and not let you eject .

Whether it's Outlook not telling Windows that it has finished with the drive and the file, or whether it is Windows just not paying attention, it really doesn't matter. Either way, we can't safely eject the drive until the problem is solved.

What's the solution? You have to close Outlook so that Windows will finally release the flash drive.

It's not just Outlook — Excel, Word, and many other programs work the same way. Windows Explorer will block the ejection if Explorer has a file folder open on the drive.

That last becomes a more singificant issue some times. Windows Explorer is actually the same program, but have a different user interface, as Internet Explorer and as Explorer, the Windows Desktop.

Sometimes we can close every open program, but Windows still won't release the flash drive. At this point, the problem may be Explorer. The easiest fix at that point is simply to reboot the computer. It's a pain, but it's easy to do.

 


Acronis True Image 2010

  
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Make Your Own Restore DVD's and Restore Image files with your programs, your configurations and your data. Restore entire drives or specific files and folders.

Have an earlier version? You can upgrade to ATIH 2010

 
 

2.  The Lighter Side of Technology

This week's Terry's Computer Tips technology cartoon from www.ineedacartoon.com .


 

 



 

3.  Solving the Unable to Delete Outlook Express Emails Problem

Subscriber Mona Smith wrote recently with one of the most common Outlook Express problems:

I am unable to delete any of my Outlook Express emails I have received. I get this message:

   This message cannot be deleted.

I attempted getting assistance from [a tech support forum web site].

First, I moved all messages I wanted to keep out of the inbox folder to another Outlook Express folder. Opened My Computer, Tools, Folder options > View tab, under Hidden Files and Folders, verified Show Hidden FIles and Folders was selected. Removed the checkmark for Hide Extensions for known file types.

The next steps I did was:

Start, Search > For Files or Folders > All files and folders, in the field for : all or part of the file name. I keyed in .dbx. Than I clicked on More advanced options in the field: Type of File, I selected All Files and Folders and placed a checkmark in:
v search system folders
search hidden files and folders
search subfolders

I clicked search and located the Inbox.dbx file but when I clicked on inbox.dbx and tried to rename this file as Inbox.old I did not know what I was doing and was unsuccessful.

After that, I was supposed to restart Outlook Express, and a new Inbox would be created and all the previous emails would be gone.

Any assistance would be greatly appreciated.

Thank you

Mona Smith

I wrote back to Mona to say that one of my favorite movie lines was the password phrase in Entrapment - "Don't use a cannon to kill a mosquito."

I pointed her to one of my many articles on solving the Outlook Express can't delete emails problem, for an approach that doesn't lose all her emails: Problem compacting email folders in Outlook Express.

I also suggested that she search my Terry's Computer Tips site for
    can not delete emails in outlook express
using the searchbar at the bottom of each web page. That way, she could find the other articles I've written on the topic.

 

 

4.  A Look at Secunia Online Software Inspector

There's a great little, free, online tool to help you make sure that you have updated your programs to the latest, most secure versions. They also offer a free downloadable version with more capabiliites, too.

Secunia (http://secunia.com) has an online scanner that inspects your operating system and many common software programs to check for missing security updates and insecure versions. It even checks web browser add-on's like Adobe Flash Player to make sure you have the most current version.

The free online scanner is called Secunia's Online Software Inspector. Note that it has its quick scan option as the default and also has a thorough option (put a check in the checkbox).

Secunia Online Software Inspector (OSI) uses Java in order to access and check your computer. If you don't have Java installed (it's free and comes from Sun Microsystems), you can download it from www.java.com .

Tech Tip
You can use the "Do I have Java?" link at www.java.com to tell you if you have Java and if you have the current version.

I just checked and I didn't have the latest version. All I needed to do was download the new version and run it. (I chose NOT to install the Yahoo Toolbar. ) Note that the default download is a small installer that will download the remainder of the Jave system as you do the update. Or, you can click on the link "See all Java Downloads Here" to get more options.

One of the additional options is a full download for "off-line" (when you're not connected to the Internet) installation. If you need to update several computers, the easiest thing is to download this version and put it on a flash drive or an accessible folder on your home network.

In the first image below, we see the heart of the initial Secunia Online Software Inspector. It says that the Java Applet loaded successfully, and that I can click Start to begin. If I want, I need to click the Thorough option first.

I can stop the scan at any time.


The next screen is after the default OSI scan (the quick one, not the thorough scan) has finished. It took less than three minutes.

Unfortunately, I had recently run the OSI scanner, so it didn't find anything new that needed to be updated.


In the final image, the only change needed to run the thorough system inspection is to put a check its checkbox and to click Start.


If you try the quick version, you should fix the things it finds. Fortunately, Secunia not only identifies the versions that are insecure, it provides links to the current, more secure updates — and even instructions on how to do the updates.

Once you have finished the quick scan and fixed all of the items it found (you'll be surprised the first few times you run it), you can scan again using the thorough version.

The thorough scan will take a long time to run — you might want to let it scan overnight. I stopped my thorough scan after three hours!

Finally, be sure to sign up for their reminder service. About once a month, I get an email reminding me to run OSI to make sure I have all the updates to Windows, Adobe Reader, and many more applications.

 

 
 

 

5.  My Computer Security Software Recommendations

Acronis True Image 2010

I review my security software recommendations and update them for each weekly newsletter issue, if I think they need to change.

My Philosophy: Many people want to pick their most economical solution and prefer an all-in-one anti-virus, anti-spyware and firewall solution. In concept, that's a great idea. In actual practice, I don' think that this type of package is likely to be the best in all the protection categories you need.

Other people want to pick the best of each type program. I'm one of the these folks.

My choice of software that I am willing to recommend is driven by my search for software for me to use. I only recommend programs that I like and that I use. I will sometimes suggest alternatives to my recommendations, but I clearly note if I no longer use them.

Anti-Virus

I'm often asked about several other popular anti-virus or anti-virus combination packages. Yes, I realize that they are not in my recommendation list. "Enough said..."

From 2003 through mid-2008, my personal choice was ESET's small, fast NOD32 anti-virus program, which offers a FREE 30-day evaluation license. I still consider NOD32 to be one of the best in anti-virus protection — and it continues to get recognition and awards. Unlike some of its competitors, ESET offers multiple-year licenses also, and includes program updates in the multiple-year license.

However, I've changed from my long-time choices NOD32 (antivirus) and Sunbelt's CounterSpy (antispyware) to Sunbelt's new VIPRE Antivirus + Antispyware.

I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks. Sunbelt Software offers multi-year licenses and home site licenses on its software, both of which include program updates as well as signature updates.

My anti-virus and anti-spyware choice for my computers and those of my family's computers is VIPRE Antivirus + Antispyware

I'm often asked for alternatives to the programs that I recommend, especially by people who want to buy one package (a "suite") to do everything.

As a result, I tried a couple security suites in the last few months to pick a suite to recommend. ESET Smart Security 4 is my recommended suite alternative. Smart Security 4 has gotten great ratings and includes antivirus and antispyware, both from their current NOD32 v4 version, and antispam and firewall. I no longer use it and have returned to Sunbelt's VIPRE, but for a suite choice, that's what I would use.

Tech Tip
Many antivirus programs will offer you an anti-virus signature subscription renewal when your subscription renews. I strongly recommend against this option — buy the full program or make sure you get program updates with the subscription renewal. Both NOD32 and VIPRE purchases include both program updates/upgrades AND antivirus signature updates.

Vendors routinely improve the capabilities and speed of the programs, too. If you update only the signatures, you miss any program improvements.

Related articles:

Firewall Software

While the Windows XP firewall is much better than no firewall at all, but don't count on the Windows XP firewall to meet your needs.

You need a two-way firewall, which the Windows XP firewall is not!. Microsoft woke up and supplied a two-way firewall with Windows Vista. However, Microsoft built in pre-authorization for many programs. Windows 7's firewall is also two-way, and again has pre-cleared many programs to communicate outbound to the Internet — some to go where you want to go, and some to "call home."

The Windows XP firewall does not control outbound communications originating from your computer — and you should want to have control if adware/trojans/spyware or even commercial products want to talk to the Internet. Whether they are calling home or spewing spam, you want to be able to control your computer.

Do you want Windows Media Player to call home every time you play something? It does! Do you use the Search function in Windows Explorer to find things on your hard drive? Did you know that every time you search, Windows Explorer talks to Microsoft?

I didn't know that when I ran ZoneAlarm, but the Sunbelt Personal Firewall flagged that to me, and I can stop it or allow it to happen. Many other programs try to call home when you run them, too.

I recommend my choice for a firewall program, which is Sunbelt Personal Firewall.

You can try the full-featured "paid version" of Sunbelt Personal Firewall free for 30 days — after that, you can register it or, if you're using it on a home non-business computer, you can let it revert to the free, lesser-function license.
Tip: Be sure to read my review of SPF for the settings I recommend.

At this time, the Sunbelt Personal Firewall works with Windows 2000, Windows XP and Windows Vista, in 32-bit versions only. Recently, Sunbelt announced that SPF should be available for 64-bit computers in the first quarter of 2010, including Windows 7 support. I can't wait.

Sunbelt Personal Firewall is regularly $19.95 (with discounts for multiple computers and/or multiple years!) for a non-expiring license for the program and includes one year of their updates subscription. A unlimited Home Site License is $39.95 for a year.

Related articles:

Anti-Spyware / Anti-Adware Software

CounterSpy, from Sunbelt Software, has received many kudos from the computer press for its always-running and periodic full system scans. It has been my personal choice for my PC's and my family's PC's.

Sunbelt's CounterSpy v2.5, both improved CounterSpy's performance against malware and reduced its impact on system resources and responsiveness when its scanning.

Sunbelt continues to release updated program versions — the current version is v3.1 — and there's an even newer version about to be released. Nicely, Sunbelt do NOT install the updated programs automatically. You have to use the Update process in the program, which means that you'll know that something significant has changed.

I changed from my long-time programs NOD32 (antivirus) and CounterSpy (antispyware) to Sunbelt's VIPRE Antivirus + Antispyware.

I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. My computer seems to have much more pep and power than it had previously. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks.

Related articles:

Anti-spam Software

In today's Internet world, the question is not "if" you will get spam, but "how much will you get?"

I use and recommend POPFile as my first choice for handling spam. POPFile sits on your computer, between your email program and your ISP mailbox, and handles emial as it downloads.

POPFile uses a different approach to handle spam than some other programs do — it does nothing to reduce spam. It is designed as an email classification tool — you train it to recognize spam and any other type of email that you want to classify. These classifications can help you sort your emails into appropriate folders in your email program.

Sunbelt Software, who makes the anti-spyware program CounterSpy (which I use and recommend) and the firewall that I use and recommend (Sunbelt Personal Firewall) also has a well-regarded, award-winning anti-spam program called iHateSpam for Outlook and Outlook Express. Since I don't use Outlook or Outlook Express for email, I haven't tried iHateSpam.

Mailwasher Pro would be my first choice to handle spam before it ever gets into your computer's Inbox. Mailwasher Pro uses on-line Realtime Black Lists mail servers sending spam recently, "training" by you of what you think is spam, and your own "friends" and "blacklist" lists. Note: I found that PopFile generally meets my needs and stopped using Mailwasher Pro, even though PopFile works AFTER the emails have been downloaded. If I used a dialup connection, I would be more interested in Mailwasher Pro.

Mailwasher Pro can even bounce spam messages, as if your email address was not valid, although the usefulness and appropriateness of this is questionable. There is a free version called "Mailwasher," but it omits the functions that I consider critical for this purpose -- such as safely previewing the emails safely before they ever get to your email inbox.

Related articles:

Backup Software

When we think of security software, we usually think of antivirus, firewall, antispyware and antispam software. But, what other kind of software is security software? Backup software, of course.

We need to make backup copies of our important data. That data may be financial, such as your checkbook in Quicken, or your spreadsheet tracking your investmants. Or, it may be personal, non-financial data such as digital family photos.

What if your hard drive won't start one day? What will you lose? What if your computer is stolen (let's ignore, for now, whether you should encrypt data on your hard drive to protect it from others — let's just think about the inconvenience and loss to us!)?

There are two basic types of backups you should do.

You need to regularly back up your individual data files to another computer, to an external hard drive, or even to an online repository (but realize, if you have to rebuild the data on your computer, it may have to be downloaded for days and days). An external hard drive is the best choice if you don't have a home network where you could copy to another computer.

If you have a home network, use Karen's Replicator (free for personal, non-business use) to back up the files that change. I have it scheduled to copy my data files every evening from my notebook to another computer at my home. You should also get an external hard drive (or two, so you can alternate them) and make occasional backup copies to it. Preferably store it at a relative's house or your safe deposit box.

If you don't have a home network, get an external hard drive (or two, so you can alternate them) and make regularly scheduled backup copies to it. Use Karen's Replicator (free for personal, non-business use) to back up the files that change to your external drive. Preferably, store one external drive at a relative's house or your safe deposit box, so that if the worst happens, you haven't lost irreplaceable photos and other information.

The other type of backup is an image backup. This gives the ultimate in quick restore capability. Just plug in the external drive, boot the cdrom, and restore the image back to your hard drive. I use Acronis True Image Home 2010 (they also have discounts for upgrades)to make backups across my network every three days. Once a month, I make a full backup image. Every three days, it makes an incremental backup — copying only those files that have changed.

Acronis True Image Home, as of version 2009, allows you to recover individual files and folders from the image files, so you don't have to restore everything. The nice thing about making my backup across the network is that I can restore individual files across the network from those images. Sometimes that's the easiest thing to do, especially when the brain takes a little nap... <grin>

Why use both Replicator and Acronis True Image Home, if we can restore individual files from both? Replicator will always have the latest version it backed up — but not any earlier ones, and it can be run daily or even hourly without taking up much more drive space (backups are replaced when changed, rather than storing additional copies). With Acronis True Image, we can have multiple versions of the files to choose among. We can restore one that's months old, if we like, not just the latest version.

Cable/DSL Router

If you have a cable modem or a DSL modem, you need to have another layer of inexpensive protection between you and the Internet. A cable/DSL router isolates your computer from direct connection to the Internet. Your computer can easily request your email, web pages, etc. through the router. The responses come back to the router and are smoothly routed to your computer. But, someone on the Internet side of the router can not initiate a connection to your computer — they can only respond to your request.

Even if you only have one computer to connect to your cable or DSL modem, I recommend that you purchase and use a cable/DSL router because of the protection it can give you against attempts to attack through some flaws in Windows itself.

A router isolates your local network, whether it is only one computer or several, from the Internet by actually making it a separate network. The router gets the "public" IP address and handles all your outbound communications and the responses to them. But, it blocks computers on the Internet side from being able to initiate communications with your computer! This will prevent you from falling prey to many worms that try to attack security holes in Windows itself.

For a wireless router, I still recommend the Linksys WRT54G wireless router. Now that the "n" specifications have become final, I'm watching for the routers to be labelled as meeting the final specifications. Too much equipment still is labelled as meeting "Draft n" specifications, including the wireless card options in the new Dell Precision M6500 mobile workstation (notebook) that was released on December 1st! The interoperability issue still concerns me. I want the wireless equipment to work together without compatibility problems between manufacturers.

If you don't want wireless, I recommend the Linksys BEFSR41 wired router, which I also use. Either way, based on my experience, I recommend Linksys routers for price, reliability and Linksys' habit of releasing updated firmware for their products..

Tech Tip
By the way, the new "802.11n" wireless specification was approved in September 2009. It had been expected to be approved in January 2010.

If you're shopping, look for some indication that the model meets the final, approved standard. The "n" routers sold in the last couple years were based on different drafts of the standard.

I'm planning to switch from 802.11g to 802.11n, but not until January or February. I want the router manufacturers to have a chance to get their firmware upgrades done for 802.11n compliance, or to release new models in case they need to.

See these related articles:

 

Volume 5, Number 37 — Sunday, February 21, 2010

Copyright © 2010 Terry A. Stockdale.  All rights reserved.


 

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