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Terry's Computer Tips Newsletter
January 3, 2010

Terry's Computer Tips Newsletter
http://www.terryscomputertips.com
A computer tips newsletter for users of PC's.

Volume 5, Number 30 — Sunday, January 3, 2010

IN THIS ON-LINE ISSUE:

   1.   DSL Connection Not Working Reliably
   2.   The Lighter Side of Technology
   3.   DSL Connection Not Working Reliably, Part 2
   4.   Separate Your Data from the Operating System For A More Effective Backup Strategy
   5.   My Computer Security Software Recommendations

My emailed newsletter is sent weekly to individuals who have subscribed to it. While mainly an announcement of the latest online nenwsletter, it also has different, additional content — not the articles in the online issue. Click here to subscribe. It's free!

Welcome to the on-line edition of my Terry's Computer Tips newsletter. Its articles are not in the email issue — and the email articles aren't in the online issue — subscribe to my email newsletter so you can read both.

 

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1.  DSL Connection Not Working Reliably

Subscriber Cathy Fitzgerald wrote to ask for suggestions on her Verizon DSL connection:

Hi Terry, I am on Verizon DSL. I have had problems for over a year now, both connecting to the internet, and retrieving email. I have spent countless hours with them trying to resolve the issues. They sent a technician to the house who assured me the lines were 'fine'. Obviously they are not fine, as I still can not open my email. I also have to be directly connected to the modem. Trying to connect through the router has failed every time, however it seems the router is fine. It was purchased this summer. Diagnostic tests indicate it is working properly. Any suggestions for me? Thanks in advance for any suggestions.

I wrote back to Cathy to tell her that, sometimes, Internet Service Providers (ISP's) validate the connection against the MAC address (media access control address) of the computer's network card. That would explain why she can connect when directly connecting her computer to the modem but not when she uses the router.

My cable company validated the connection against the network card MAC address in their early days (1996-ish).

Most routers have a function built into them to spoof (pretend to be) the computer's MAC address to the ISP. Linksys calls it "MAC Address Clone" and the Linksys routers have a setting in their Administration interface where you do the cloning with a mouse-click. Alternatively, you an enter the MAC address manually.

Check and see if your router will do this.

Not sure what your MAC address is?

Start > Run > command which will open a "DOS" command window.

In the command window, type the following and press Enter: ipconfig /all

Windows calls the MAC address the "Physical address" and separates the numbers with dashes. Some routers won't allow dashes in the input, and require the numbers and letters only.

I told her that I hoped this would solve her problem and to let me know if it does.

Cathy wrote back with another question:

Hi Terry,

Thanks for the information.

One more question...if I'm still experiencing connection issues, and I've removed the router from the equation, I've connected directly to the Verizon modem, and am still having problems, any idea what could be causing that? My computer security software is Vipre. Could it possibly be contributing to the problem? Lots of times I can get to the internet, but when I try to click on something, then hit the enter button, I get nothing but a white screen, as if it's attempting to load, but can't finish.

Thanks again for your help!

PS - I can access the Verizon account remotely, just not from home.

Cathy

That told me that there was more to Cathy's problem, but not enough to tell me what was happening. I seriously doubt that VIPRE would be part of the problem she describe. But, I'm not sure what might be.

She still had not mentioned what operating system she's using, what web browser, what email program, what firewall.

I asked her if she was running any other antivirus or antispyware program at the same time? If so, uninstall it. If you have two firewalls they'll fight each other. If you have two antivirus programs or two antispyware programs running, they'll also fight each other.

Are you up-to-date on your Windows Updates and web browser versions?

The problem is that there are too many ways that the problems come up — including the possibility of modem problems. Try to get a knowledgeable friend to come take a look. Or, if you have a local computer users group, see if they have any "fix it" days. You probably need to be a member.

Her final comment about accessing the account remotely didn't make sense. So, I asked if this a notebook that she's able to take elsewhere and connect to someone else's Verizon modem?

Continued in article #3 below

 

Good News! Sunbelt has a special discount Coupon Code for Terry's Computer Tips readers. Use coupon code VIPRESAP for $5 OFF of VIPRE Antivirus + Antispyware

 
 

2.  The Lighter Side of Technology

This week's Terry's Computer Tips technology cartoon from www.ineedacartoon.com .


 

 

Special discount Coupon Code for Terry's Computer Tips readers...
Use coupon code VIPRESAP to save $5 on VIPRE Antivirus + Antispyware

 

3.  DSL Connection Not Working Reliably, Part 2

(Continued from article #1 — DSL Connection Not Working Reliably)

Subscriber Cathy was having connection problems with her DSL connection, but I needed more information in order to try to help her further. I wrote to remind her that she had not mentioned what operating system she's using, what web browser, what email program, what firewall.

Cathy quickly responded:

I am using Windows, Vista on my laptop, XP on the desktop, which is also Windows. MSN web browser on the desktop, and Google on the laptop, Verizon email on both laptop and desktop. I've disabled the Windows Firewall, because I thought it was included in the Vipre (Sunbelt). Am I making a mistake doing that/disabling it?

Yes, that's a mistake. VIPRE is antivirus + antispyware. It's not a firewall program. Sunbelt's firewall program is Sunbelt Personal Firewall, which is available for 32-bit XP and Vista. The 64-bit version + Windows 7 support is due in February or March. (Until then, I'm using the Windows 7 firewall on my Windows 7 computers.

Are you running any other antivirus or antispyware program at the same time? If so, uninstall it. If you have two firewalls they'll fight each other. If you have two antivirus programs or two antispyware programs running, they'll also fight each other.

I uninstalled and reinstalled the Vipre this evening, using an updated version. I looked in the Programs and only see the one Antivirus, which is Vipre. I'm a little confused as to whether to enable/disable the Windows version of the Firewall. Lord, I wish I knew more about this stuff!

Turn on the Windows firewall, or, if you use 32-bit Vista or XP, get Sunbelt Personal Firewall. It has a free license for home, non-business, use that doesn't do all the things the paid license does, but it's much better for you than the Windows XP firewall.

The trial version is the fully-functional program. After the trial period, it reverts to the free version (which you're only licensed to use for free if you meet the non-business home use terms of the license agreement.)
http://terryscomputertips.com/SunbeltPersonalFirewall

Are you up-to-date on your Windows Updates and web browser versions?

I have the computer to do updates daily, so they should be up to date. I didn't realize the browser versions needed updating.

Is this a notebook that you're able to take elsewhere and connect to someone else's Verizon modem? I don't understand what you're trying to say.

I have a laptop, which is only a couple of months old, and a desktop which is about 3 years old. Yes, I am able to easily access all functions on the laptop when away from home.

Regarding Verizon email, I needed to know if that was a specific program, or if she is using her web browser to access her email? Since I'm not a Verizon subscriber, I don't know what her service provides — or even if they provide both POP3 and webmail, which she is using.

If you access using IE (which is also called the MSN browser, if you installed MSN), then it is more clear to say that you use Verizon web mail — you access your Verizon email via their webmail function using your favorite web browser.

Given that Cathy has mentioned that one of her computers is a laptop, that she's tried direct connecting it to the Verizon DSL modem and continued to have problems, and connected the laptop to a Verizon DSL modem somewhere else, such as a friend's house, where her connnection worked fine, then the problem sounds like its either the DSL modem or the phone line.

 

4.  Separate Your Data from the Operating System For A More Effective Backup Strategy

After my email newsletter article last week "ATIH Rescues Me," I received a request for further explanation from JNC:

At the very end, you make the following statement which went over my head. Kindly explain.

"I've gotten out of my old habit of storing my programs and data anywhere but C:. This experience has convinced me, again, that I really should consider that again."

I liked today's cartoon. I can relate to that.

jnc

One of the things I learned long ago was to store the operating system on C: but almost nothing else. That way, if something goes wrong and I have to restore C:, I haven't lost much of anything.

That way, my data is on D: and my programs are on D:. C: has Windows, the Windows Registry and a few programs that won't install elsewhere.

The Windows Registry won't have many changes in routine usage of the computer. Sure, it will retain the last known position and size of windows, but that's not a problem. I could restore a 6-month-old C: of Windows and the Registry, and all I'd have to do to get up to date would be to do my Windows updates.

On the other hand, if my data is stored on C:, the way Microsoft seems to want us to do it, and my only solution is to wipe the drive and reinstall, or to reinstall from a True Image image backup, I will have lost whatever changes I made to the data since the backup that I restored.

Tech Tip
Hopefully, I would remember to copy that data before reinstalling/reformatting, but perhaps the problem is that the hard drive died and the data isn't easily recoverable?

There are companies that specialize in recovering hard drive data, including to the point of clean rooms and moving disk platters from one drive into another similar model, but that gets into real expense!

I thought I was going to have to restore a 6-month-old C:, but that didn't worry me much, since my wife stored her real data on other partitions (other drive letters).

Fortunately, in this case, I had installed Acronis True Image Home 2009 on her computer and done a system backup.

Either I had set ATIH, or it had defaulted, to updating the system backup once a week. I got lucky and had a backup that was only 2 days old. Hurray!

 

 
 

 

5.  My Computer Security Software Recommendations

Acronis True Image 2010

I review my security software recommendations and update them for each weekly newsletter issue, if I think they need to change.

My Philosophy: Many people want to pick their most economical solution and prefer an all-in-one anti-virus, anti-spyware and firewall solution. In concept, that's a great idea. In actual practice, I don' think that this type of package is likely to be the best in all the protection categories you need.

Other people want to pick the best of each type program. I'm one of the these folks.

My choice of software that I am willing to recommend is driven by my search for software for me to use. I only recommend programs that I like and that I use. I will sometimes suggest alternatives to my recommendations, but I clearly note if I no longer use them.

Anti-Virus

I'm often asked about several other popular anti-virus or anti-virus combination packages. Yes, I realize that they are not in my recommendation list. "Enough said..."

From 2003 through mid-2008, my personal choice was ESET's small, fast NOD32 anti-virus program, which offers a FREE 30-day evaluation license. I still consider NOD32 to be one of the best in anti-virus protection — and it continues to get recognition and awards. Unlike some of its competitors, ESET offers multiple-year licenses also, and includes program updates in the multiple-year license.

However, I've changed from my long-time choices NOD32 (antivirus) and Sunbelt's CounterSpy (antispyware) to Sunbelt's new VIPRE Antivirus + Antispyware.

I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks. Sunbelt Software offers multi-year licenses and home site licenses on its software, both of which include program updates as well as signature updates.

My anti-virus and anti-spyware choice for my computers and those of my family's computers is VIPRE Antivirus + Antispyware

I'm often asked for alternatives to the programs that I recommend, especially by people who want to buy one package (a "suite") to do everything.

As a result, I tried a couple security suites in the last few months to pick a suite to recommend. ESET Smart Security 4 is my recommended suite alternative. Smart Security 4 has gotten great ratings and includes antivirus and antispyware, both from their current NOD32 v4 version, and antispam and firewall. I no longer use it and have returned to Sunbelt's VIPRE, but for a suite choice, that's what I would use.

Tech Tip
Many antivirus programs will offer you an anti-virus signature subscription renewal when your subscription renews. I strongly recommend against this option — buy the full program or make sure you get program updates with the subscription renewal. Both NOD32 and VIPRE purchases include both program updates/upgrades AND antivirus signature updates.

Vendors routinely improve the capabilities and speed of the programs, too. If you update only the signatures, you miss any program improvements.

Related articles:

Firewall Software

While the Windows XP firewall is much better than no firewall at all, but don't count on the Windows XP firewall to meet your needs.

You need a two-way firewall, which the Windows XP firewall is not!. Microsoft woke up and supplied a two-way firewall with Windows Vista. However, Microsoft built in pre-authorization for many programs. Windows 7's firewall is also two-way, and again has pre-cleared many programs to communicate outbound to the Internet — some to go where you want to go, and some to "call home."

The Windows XP firewall does not control outbound communications originating from your computer — and you should want to have control if adware/trojans/spyware or even commercial products want to talk to the Internet. Whether they are calling home or spewing spam, you want to be able to control your computer.

Do you want Windows Media Player to call home every time you play something? It does! Do you use the Search function in Windows Explorer to find things on your hard drive? Did you know that every time you search, Windows Explorer talks to Microsoft?

I didn't know that when I ran ZoneAlarm, but the Sunbelt Personal Firewall flagged that to me, and I can stop it or allow it to happen. Many other programs try to call home when you run them, too.

I recommend my choice for a firewall program, which is Sunbelt Personal Firewall.

You can try the full-featured "paid version" of Sunbelt Personal Firewall free for 30 days — after that, you can register it or, if you're using it on a home non-business computer, you can let it revert to the free, lesser-function license.
Tip: Be sure to read my review of SPF for the settings I recommend.

At this time, the Sunbelt Personal Firewall works with Windows 2000, Windows XP and Windows Vista, in 32-bit versions only. Recently, Sunbelt announced that SPF should be available for 64-bit computers in the first quarter of 2010, including Windows 7 support. I can't wait.

Sunbelt Personal Firewall is regularly $19.95 (with discounts for multiple computers and/or multiple years!) for a non-expiring license for the program and includes one year of their updates subscription. A unlimited Home Site License is $39.95 for a year.

Related articles:

Anti-Spyware / Anti-Adware Software

CounterSpy, from Sunbelt Software, has received many kudos from the computer press for its always-running and periodic full system scans. It has been my personal choice for my PC's and my family's PC's.

Sunbelt's CounterSpy v2.5, both improved CounterSpy's performance against malware and reduced its impact on system resources and responsiveness when its scanning.

Sunbelt continues to release updated program versions — the current version is v3.1 — and there's an even newer version about to be released. Nicely, Sunbelt do NOT install the updated programs automatically. You have to use the Update process in the program, which means that you'll know that something significant has changed.

I changed from my long-time programs NOD32 (antivirus) and CounterSpy (antispyware) to Sunbelt's VIPRE Antivirus + Antispyware.

I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. My computer seems to have much more pep and power than it had previously. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks.

Related articles:

Anti-spam Software

In today's Internet world, the question is not "if" you will get spam, but "how much will you get?"

I use and recommend POPFile as my first choice for handling spam. POPFile sits on your computer, between your email program and your ISP mailbox, and handles emial as it downloads.

POPFile uses a different approach to handle spam than some other programs do — it does nothing to reduce spam. It is designed as an email classification tool — you train it to recognize spam and any other type of email that you want to classify. These classifications can help you sort your emails into appropriate folders in your email program.

Sunbelt Software, who makes the anti-spyware program CounterSpy (which I use and recommend) and the firewall that I use and recommend (Sunbelt Personal Firewall) also has a well-regarded, award-winning anti-spam program called iHateSpam for Outlook and Outlook Express. Since I don't use Outlook or Outlook Express for email, I haven't tried iHateSpam.

Mailwasher Pro would be my first choice to handle spam before it ever gets into your computer's Inbox. Mailwasher Pro uses on-line Realtime Black Lists mail servers sending spam recently, "training" by you of what you think is spam, and your own "friends" and "blacklist" lists. Note: I found that PopFile generally meets my needs and stopped using Mailwasher Pro, even though PopFile works AFTER the emails have been downloaded. If I used a dialup connection, I would be more interested in Mailwasher Pro.

Mailwasher Pro can even bounce spam messages, as if your email address was not valid, although the usefulness and appropriateness of this is questionable. There is a free version called "Mailwasher," but it omits the functions that I consider critical for this purpose -- such as safely previewing the emails safely before they ever get to your email inbox.

Related articles:

Backup Software

When we think of security software, we usually think of antivirus, firewall, antispyware and antispam software. But, what other kind of software is security software? Backup software, of course.

We need to make backup copies of our important data. That data may be financial, such as your checkbook in Quicken, or your spreadsheet tracking your investmants. Or, it may be personal, non-financial data such as digital family photos.

What if your hard drive won't start one day? What will you lose? What if your computer is stolen (let's ignore, for now, whether you should encrypt data on your hard drive to protect it from others — let's just think about the inconvenience and loss to us!)?

There are two basic types of backups you should do.

You need to regularly back up your individual data files to another computer, to an external hard drive, or even to an online repository (but realize, if you have to rebuild the data on your computer, it may have to be downloaded for days and days). An external hard drive is the best choice if you don't have a home network where you could copy to another computer.

If you have a home network, use Karen's Replicator (free for personal, non-business use) to back up the files that change. I have it scheduled to copy my data files every evening from my notebook to another computer at my home. You should also get an external hard drive (or two, so you can alternate them) and make occasional backup copies to it. Preferably store it at a relative's house or your safe deposit box.

If you don't have a home network, get an external hard drive (or two, so you can alternate them) and make regularly scheduled backup copies to it. Use Karen's Replicator (free for personal, non-business use) to back up the files that change to your external drive. Preferably, store one external drive at a relative's house or your safe deposit box, so that if the worst happens, you haven't lost irreplaceable photos and other information.

The other type of backup is an image backup. This gives the ultimate in quick restore capability. Just plug in the external drive, boot the cdrom, and restore the image back to your hard drive. I use Acronis True Image Home 2009 (they also have discounts for upgrades)to make backups across my network every three days. Once a month, I make a full backup image. Every three days, it makes an incremental backup — copying only those files that have changed.

Acronis True Image Home 2009 (and later) allow you to recover individual files and folders from the image files, so you don't have to restore everything. The nice thing about making my backup across the network is that I can restore individual files across the network from those images. Sometimes that's the easiest thing to do.

Why Replicator and Acronis True Image Home, if we can restore individual files from both? Replicator will always have the latest version it backed up — but not any earlier ones. With Acronis True Image, we can have multiple versions of the files to choose among. We can restore one that's months old, if we like, and not just the latest version.

Cable/DSL Router

If you have a cable modem or a DSL modem, you need to have another layer of inexpensive protection between you and the Internet. A cable/DSL router isolates your computer from direct connection to the Internet. Your computer can easily request your email, web pages, etc. through the router. The responses come back to the router and are smoothly routed to your computer. But, someone on the Internet side of the router can not initiate a connection to your computer — they can only respond to your request.

Even if you only have one computer to connect to your cable or DSL modem, I recommend that you purchase and use a cable/DSL router because of the protection it can give you against attempts to attack through some flaws in Windows itself.

A router isolates your local network, whether it is only one computer or several, from the Internet by actually making it a separate network. The router gets the "public" IP address and handles all your outbound communications and the responses to them. But, it blocks computers on the Internet side from being able to initiate communications with your computer! This will prevent you from falling prey to many worms that try to attack security holes in Windows itself.

For a wireless router, I still recommend the Linksys WRT54G wireless router. Now that the "n" specifications have become final, I'm watching for the routers to be labelled as meeting the final specifications. Too much equipment still is labelled as meeting "Draft n" specifications, including the wireless card options in the new Dell Precision M6500 mobile workstation (notebook) that was released on December 1st! The interoperability issue still concerns me. I want the wireless equipment to work together without compatibility problems between manufacturers.

If you don't want wireless, I recommend the Linksys BEFSR41 wired router, which I also use. Either way, based on my experience, I recommend Linksys routers for price, reliability and Linksys' habit of releasing updated firmware for their products..

Tech Tip
By the way, the new "802.11n" wireless specification was approved in September 2009. It had been expected to be approved in January 2010.

If you're shopping, look for some indication that the model meets the final, approved standard. The "n" routers sold in the last couple years were based on different drafts of the standard.

I'm planning to switch from 802.11g to 802.11n, but not until January or February. I want the router manufacturers to have a chance to get their firmware upgrades done for 802.11n compliance, or to release new models in case they need to.

See these related articles:

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Volume 5, Number 30 — Sunday, January 3, 2010

Copyright © 2010 Terry A. Stockdale.  All rights reserved.


 

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