Terry's Computer Tips Newsletter
October 4, 2009
Terry's Computer Tips Newsletter
http://www.terryscomputertips.com
A computer tips newsletter for users of PC's.
Volume 5, Number 17 — Sunday, October 4, 2009
IN THIS ON-LINE ISSUE:
1. Internet Explorer 8 Problems and Solution?
2. The Lighter Side of Technology
3. The New, Free Anti-virus & Anti-Spyware Program from Microsoft
4. Deactivated iPhone Equals iTouch
5. My Computer Security Software Recommendations
6. Recommend my Terry's Computer Tips Newsletter to Your Friends
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1. Internet Explorer 8 Problems and Solution?
Subscriber David King wrote a question via my Terry's Computer Tips Blog
Dear Terry, I've been a subscriber of yours for a year or more. I have had no problems but my wife has a problem with IE8.
She runs a Dell Inspiron 1520 laptop with Windows Vista pre-installed (32bit).
Until yesterday she had had no problems with IE, which she uses as her default browser, she also has FireFox. Microsoft updates advised her of the new updates for her PC so she OKed them to install. The download reached 80% & then her computer crashed. It has taken 2 days & 4 or 5 attemts to get it installed. We hoped that would fix the problem but it hasn't.
When she tries to open IE it takes a long time to start & just as soon as the window opens IE crashes. We have tried to uninstall it & start a fresh install. We have been unable to uninstall IE as it doesn't appear in Windows Installed programs from where we expected to be able to uninstall it. It does appear in the All Programmes list but there is no uninstall option.
I advised her to install Revo Uninstaller which she did but even then IE doesn't appear in the list of programmes on her PC! So we couldn't uninstall it from there either.
She downloaded a new copy of IE & saved it but when we went to run it the installer said there was a more recent version already installed & refused to continue. She can no longer use IE.
Do you have any idea what we can do to fix this problem & get IE running for her again?
This happened BEFORE SP2 for Vista was installed but after the laptop crashed while downloading SP2.I thought the update would fix the problem but it hasn't.
Sorry for being long winded & thanks for your help.
David
I wrote back to David to tell him that, apparently, enough people have had problems with Internet Explorer 8 that Microsoft actually does allow it to be uninstalled.
Microsoft has a Knowledge Base article titled How do I uninstall or remove Internet Explorer 8? that addresses the issue.
After uninstalling, be sure to reboot. At that point, you can probably successfully re-install Internet Explorer 8.
David wrote back to report
Thanks Terry for taking the time to respond to our help query! By the time I read the answer you propose my wife tells me that IE8 is working once again on her laptop! She had closed the computer down several times but every time she opened it again IE8 wouldn't respond. Now, for some unknown reason it seems to have fixed itself & no longer does it crash on opening a page.
Thanks for your help nevertheless & I will continue to read your tips with my usual enthusiasm.
David
2. The Lighter Side of Technology
This week's technology cartoon at Terry's Computer Tips!
3. The New, Free Anti-virus & Anti-Spyware Program from Microsoft
Microsoft has joined the ranks of companies offering free anti-virus programs for Microsoft Windows.
Their new free Microsoft Security Essentials appears to replace the Windows Live OneCare subscription service, at least with regards to offering anti-virus and anti-spyware. Windows Live OneCare continues to be available via the Microsoft web site.
Where can you learn more about Microsoft Security Essentials? At its web page http://www.microsoft.com/security_essentials/?mkt=en-us.
You must be running a genuine, licensed copy of Windows to be able to download the new MSE product. I understand that your Windows copy is validated before the download, and again before the installation (to cover those situations where someone downloads one copy and uses it to install MSE on multiple computers).
Microsoft Security Essentials runs on Windows XP Service Pack 2 or later, Windows Vista and Windows 7, including Windows 7 Mode in Windows 7 Professional.
Will MSE replace all the choices in antivirus and antispyware products on the market? I seriously doubt that it will.
4. Deactivated iPhone Equals iTouch
Last week, I upgraded my 1st generation iPhone to the new iPhone GS. What a BIG improvement!
Despite all the griping in the news about AT&T's overloaded 3G network and all the resulting user frustration, I haven't see any of that yet.
The new iPhone has a processor that is twice as fast as the original iPhone. It also moves from AT&T's underpowered Edge wireless data network to their much more powerful 3G data network. But, if the 3G network isn't available, the iPhone will still fall back to the Edge network (a.k.a. "sucking the Internet through a straw") .
The faster processor plus the faster data access means that web pages and email really do show up quickly all the time, and not just when I'm connected via my home network's wireless router.
So, what happened to the old iPhone?
When I bought the original iPhone, it was totally useless until you installed Apple's iTunes on your computer and connected the iPhone to iTunes. At that point, the only choice was to sign up for two years of phone service and sync to iTunes. Once I did that, the iPhone was fully functional.
Based on that experience, when I deactivated the phone service (transferred it to the new iPhone GS), I expected the original iPhone to become a non-working spare. After all, that's what happens to all the old cell phones, too.
No, that's not what happened — not at all.
Once the phone service was discontinued for that device, it shows "No Service" instead of showing the signal strength bars.
But, except for the phone aspect, it works just like it did when it had phone service — the iPhone didn't die!
Effectively, I now have an iTouch without having to spend $250 to buy one.
It has Internet access via 802.11b/g wireless routers for web browsing and email, it functions as an iTouch for music and videos (just like an iPod), it functions as an iTouch for iPhone/iTouch apps. (Of course, if those apps require Internet access, they only work though wireless routers.)
So, I was very pleasantly surprised that my old iPhone retains so much functionality.
5. My Computer Security Software Recommendations
I review my security software recommendations and update them for each weekly newsletter issue, if I think they need to change.
My Philosophy: Many people want to pick their most economical solution and prefer an all-in-one anti-virus, anti-spyware and firewall solution. In concept, that's a great idea. In actual practice, I don' think that this type of package is likely to be the best in all the protection categories you need.
Other people want to pick the best of each type program. I'm one of the these folks.
My choice of software that I am willing to recommend is driven by my search for software for me to use. I only recommend programs that I like and that I use. I will sometimes suggest alternatives to my recommendations, but I clearly note if I no longer use them.
Anti-Virus
I'm often asked about several other popular anti-virus or anti-virus combination packages. Yes, I realize that they are not in my recommendation list. "Enough said..."
From 2003 through mid-2008, my personal choice was ESET's small, fast NOD32 anti-virus program, which offers a FREE 30-day evaluation license. I still consider NOD32 to be one of the best in anti-virus protection — and it continues to get recognition and awards. Unlike some of its competitors, ESET offers multiple-year licenses also, and includes program updates in the multiple-year license.
However, I've changed from my long-time choices NOD32 (antivirus) and Sunbelt's CounterSpy (antispyware) to Sunbelt's new VIPRE Antivirus + Antispyware.
I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks. Sunbelt Software offers multi-year licenses and home site licenses on its software, both of which include program updates as well as signature updates.
I'm often asked for alternatives to the programs that I recommend, especially by people who want to buy one package (a "suite") to do everything.
As a result, I tried a couple security suites in the last few months to pick a suite to recommend. ESET Smart Security 4 is my recommended suite alternative. Smart Security 4 has gotten great ratings and includes antivirus and antispyware, both from their current NOD32 v4 version, and antispam and firewall. I no longer use it and have returned to Sunbelt's VIPRE, but for a suite choice, that's what I would use.
Tech Tip
Many antivirus programs will offer you an anti-virus signature subscription renewal when your subscription renews. I strongly recommend against this option — buy the full program or make sure you get program updates with the subscription renewal. Both NOD32 and VIPRE purchases include both program updates/upgrades AND antivirus signature updates.
Vendors routinely improve the capabilities and speed of the programs, too. If you update only the signatures, you miss any program improvements.
Related articles:
- VIPRE Antivirus + Antispyware Review
- A Look at ESET Smart Security 4
- Anti-Virus Programs and Online Scanners
- Free Online Antivirus Scan
- NOD32 Anti-Virus Review - A Look at NOD32
Firewall Software
While the Windows XP firewall is much better than no firewall at all, don't count on the Windows XP firewall to meet your needs.
You need a two-way firewall, which the Windows XP firewall is not!. Microsoft woke up and supplied a two-way firewall with Windows Vista.
The Windows XP firewall does not control outbound communications originating from your computer — and you should want to have control if adware/trojans/spyware or even commercial products want to talk to the Internet. Whether they are calling home or spewing spam, you want to be able to control your computer.
Do you want Windows Media Player to call home every time you play something? It does! Do you use the Search function in Windows Explorer to find things on your hard drive? Did you know that every time you search, Windows Explorer talks to Microsoft?
I didn't know that when I ran ZoneAlarm, but the Sunbelt Personal Firewall flags that to me, and I can stop it or allow it to happen. Many other programs try to call home when you run them, too.
I recommend my choice for a firewall program, which is Sunbelt Personal Firewall.
You can try the full-featured "paid version" of Sunbelt Personal Firewall free for 30 days — after that, you can register it or, if you're using it on a home non-business computer, you can let it revert to the free, lesser-function license.
Tip: Be sure to read my review of SPF for the settings I recommend.
Sunbelt Personal Firewall is regularly $19.95 (with discounts for multiple computers and/or multiple years!) for a non-expiring license for the program and includes one year of their updates subscription.
Related articles:
Anti-Spyware / Anti-Adware Software
CounterSpy, from Sunbelt Software, has received many kudos from the computer press for its always-running and periodic full system scans. It has been my personal choice for my PC's and my family's PC's.
Sunbelt's CounterSpy v2.5, both improved CounterSpy's performance against malware and reduced its impact on system resources and responsiveness when its scanning.
Sunbelt continues to release updated program versions — the current version is v3.1 — and there's an even newer version about to be released. Nicely, Sunbelt do NOT install the updated programs automatically. You have to use the Update process in the program, which means that you'll know that something significant has changed.
Now, I've changed from my long-time programs NOD32 (antivirus) and CounterSpy (antispyware) to Sunbelt's new VIPRE Antivirus + Antispyware.
I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. My computer seems to have much more pep and power than it had previously. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks.
Related articles:
Anti-spam Software
In today's Internet world, the question is not "if" you will get spam, but "how much will you get?"
I use and recommend POPFile as my first choice for handling spam. POPFile sits on your computer, between your email program and your ISP mailbox, and handles emial as it downloads.
POPFile uses a different approach to handle spam than some other programs do — it does nothing to reduce spam. It is designed as an email classification tool — you train it to recognize spam and any other type of email that you want to classify. These classifications can help you sort your emails into appropriate folders in your email program.
Sunbelt Software, who makes the anti-spyware program CounterSpy (which I use and recommend) and the firewall that I use and recommend (Sunbelt Personal Firewall) also has a well-regarded, award-winning anti-spam program called iHateSpam for Outlook and Outlook Express. Since I don't use Outlook or Outlook Express for email, I haven't tried iHateSpam.
Mailwasher Pro would be my first choice to handle spam before it ever gets into your computer's Inbox. Mailwasher Pro uses on-line Realtime Black Lists mail servers sending spam recently, "training" by you of what you think is spam, and your own "friends" and "blacklist" lists. Note: I found that PopFile generally meets my needs and stopped using Mailwasher Pro, even though PopFile works AFTER the emails have been downloaded. If I used a dialup connection, I would be more interested in Mailwasher Pro.
Mailwasher Pro can even bounce spam messages, as if your email address was not valid, although the usefulness and appropriateness of this is questionable. There is a free version called "Mailwasher," but it omits the functions that I consider critical for this purpose -- such as safely previewing the emails safely before they ever get to your email inbox.
Related articles:
Backup Software
When we think of security software, we usually think of antivirus, firewall, antispyware and antispam software. But, what other kind of software is security software? Backup software, of course.
We need to make backup copies of our important data. That data may be financial, such as your checkbook in Quicken, or your spreadsheet tracking your investmants. Or, it may be personal, non-financial data such as digital family photos.
What if your hard drive won't start one day? What will you lose? What if your computer is stolen (let's ignore, for now, whether you should encrypt data on your hard drive to protect it from others — let's just think about the inconvenience and loss to us!)?
There are two basic types of backups you should do.
You need to regularly back up your individual data files to another computer, to an external hard drive, or even to an online repository (but realize, if you have to rebuild the data on your computer, it may have to be downloaded for days and days). An external hard drive is the best choice if you don't have a home network where you could copy to another computer.
If you have a home network, use Karen's Replicator (free for personal, non-business use) to back up the files that change. I have it scheduled to copy my data files every evening from my notebook to another computer at my home. You should also get an external hard drive (or two, so you can alternate them) and make occasional backup copies to it. Preferably store it at a relative's house or your safe deposit box.
If you don't have a home network, get an external hard drive (or two, so you can alternate them) and make regularly scheduled backup copies to it. Use Karen's Replicator (free for personal, non-business use) to back up the files that change to your external drive. Preferably, store one external drive at a relative's house or your safe deposit box, so that if the worst happens, you haven't lost irreplaceable photos and other information.
The other type of backup is an image backup. This gives the ultimate in quick restore capability. Just plug in the external drive, boot the cdrom, and restore the image back to your hard drive. I use Acronis True Image Home 2009 to make backups across my network every three days. Once a month, I make a full backup image. Every three days, it makes an incremental backup — copying only those files that have changed.
Acronis True Image Home 2009 (and later) allow you to recover individual files and folders from the image files, so you don't have to restore everything. The nice thing about making my backup across the network is that I can restore individual files across the network from those images. Sometimes that's the easiest thing to do.
Why Replicator and Acronis True Image Home, if we can restore individual files from both? Replicator will always have the latest version it backed up — but not any earlier ones. With Acronis True Image, we can have multiple versions of the files to choose among. We can restore one that's months old, if we like, and not just the latest version.
Cable/DSL Router
If you have a cable modem or a DSL modem, you need to have another layer of inexpensive protection between you and the Internet. A cable/DSL router isolates your computer from direct connection to the Internet. Your computer can easily request your email, web pages, etc. through the router. The responses come back to the router and are smoothly routed to your computer. But, someone on the Internet side of the router can not initiate a connection to your computer — they can only respond to your request.
Even if you only have one computer to connect to your cable or DSL modem, I recommend that you purchase and use a cable/DSL router because of the protection it can give you against attempts to attack through some flaws in Windows itself.
A router isolates your local network, whether it is only one computer or several, from the Internet by actually making it a separate network. The router gets the "public" IP address and handles all your outbound communications and the responses to them. But, it blocks computers on the Internet side from being able to initiate communications with your computer! This will prevent you from falling prey to many worms that try to attack security holes in Windows itself.
For a wireless router, I still recommend the Linksys WRT54G wireless router. When the "n" specifications become final, I'll recommend an "n" router. Even though the specs have been through so many drafts, I still remember the fiasco of the dialup modems built on the draft specifications — and then the final specs were not quite compatible...
If you don't want wireless, I recommend the Linksys BEFSR41 wired router, which I also use. Either way, based on my experience, I recommend Linksys routers for price, reliability and Linksys' habit of releasing updated firmware for their products..
Tech Tip
By the way, if you get tempted by the new "802.11n" routers, please pay close attention. So far, the 802.11n specification has not been approved and finalized. IEEE is currently working on Draft 9 of the standard. The final standard is expected to be approved in January 2010.
If you buy one, you may be locked into a specific vendor's implementation of a draft of a standard that never got approved. I recommend choosing 802.11g for now, or recognizing and accepting that you're purchasing a model based on a work-in-progress, and that your router and computer's wireless card may not meet the final standard.
See these related articles:
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Volume 5, Number 17 — Sunday, October 4, 2009
Copyright © 2009 Terry A. Stockdale. All rights reserved.
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