Terry's Computer Tips - Newsletter
August 16, 2009
Terry's Computer Tips Newsletter
http://www.terryscomputertips.com
A computer tips newsletter for users of PC's.
Volume 5, Number 10 — Sunday, August 16, 2009
IN THIS ON-LINE ISSUE:
1. Wireless Connections at HotSpots
2. The Lighter Side of Technology
3. Thunderbird Plus Firefox Crash Problems
4. How to Fry a Wireless Router or Two
5. My Computer Security Software Recommendations
6. Recommend my Terry's Computer Tips Newsletter to Your Friends
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Welcome to the on-line edition of my Terry's Computer Tips newsletter. Its articles are not in the email issue — and the email articles aren't in the online issue — subscribe to my email newsletter so you can read both.
1. Wireless Connections at HotSpots
New subscriber Kathryn wrote to ask about a wireless networking problem when she was away from home:
Hi Terry,
I have a Gateway and can't find the settings to enable access to the library's internet. It worked fine last week, but since I'm on a ship, I only get to port once a week....so it is very frustrating to get to a "hotspot" and be unable to sign on. Can you help, please???
It's: Gateway ML6720; Intel, 1.00 GB
Thanks so much, Terry!!
Regards,
Kathryn
I wrote back to Kathryn to ask a couple questions and to provide the help I could give based on the input so far.
First, she had not specified which operating system she was using? That's a basic debugging question — it's obvious when you've got your hands on the computer, but not to the person at the other end of an email.
Second, I asked which firewall program she was using. Her firewall program may be blocking the outbound or inbound connection, either by port number or by blocking the specific program she was trying to use.
When you've got wireless capabiliites, you should have a wireless icon or two in the Windows Status Bar in the right-hand corner of your Desktop's taskbar.
If those icons include a red X in the icon image, you'll have to enable your radio.
In my case, the wireless adapter's icon looks like "signal strength bars" (they don't really indicate the strength, it's just an image). I can double-click on this icon to open the wireless radio wizard.
Your wireless adapter's icon may be different — this icon comes from the software provided by the wireless hardware manufacturer.
I can double-click on the icon to open it. I can also right-click on the signal strength bars and select Enable Radio, if it's turned off. If that doesn't work, check your manual for instructions on turning on the wireless adapter in your computer. Your computer should have a key-combination to do that or a hardware switch.
The other icon is a computer with a couple parentheses to the right, symbolizing the radio waves. This is the icon for Windows's wireless configuration utility. You're probably using the wireless configuration utility that Gateway provided for the wireless adapter (I use the one Dell provided instead of the Windows utility). If you're using the Gateway utility, the Windows one will tell you that it's not available since the adapter is being controlled by other software.
You use one of those two to see what wireless networks are available, to select the one to which you wish to connect, and to connect to that network.
You should realize that not all hotspots make their connections free or even available to any computers other than their computers. The last time I checked, my local library had wireless but only for their systems. They did not have an open wireless connection. They carefully controlled and restricted access to the 'net, presumably so that they could restrict access to users with library cards.
You should also make sure, when using a wireless hotspot, that you have a good firewall set to protect you — and not set to trust the computers on that network. That's one good reason to change your home wireless network to use something other than your wireless router's default IP address range.
Related articles:
- Security versus the Open Wireless Network
- Wireless Networking Problems & Wireless Networking Security
- Wireless Security
- Wi-Fi Hotspots and Computer Security
2. The Lighter Side of Technology
This week's technology cartoon at Terry's Computer Tips!
3. Thunderbird Plus Firefox Crash Problems
Subscriber David wrote recently with a strange Thunderbird + Firefox problem:
As a long-time reader, I have a long-time intermittent problem which I have posted on the Mozilla forum and not had any response. Every now and again, computer totally crashes.
Screens (I have two) go completely blank without any warning and that's it! Power supply is still running but I have to hit the power button for the requisite three seconds to get the beast up and running again, which is obviously not good for it.
The crash seems to happen when clicking a link in Thunderbird (obviously to view something in Firefox). I don't think Firefox is already running when it does it, but it's difficult to narrow down the exact circumstances, as it's always a surprise!
When I bring Firefox back up again after re-booting, it usually acts as if I've just installed every add-on from scratch, presenting me with umpteen add-on home-page tabs, thanking me for installing them, plus numerous EULA pop-ups and options that have to sorted and dismissed. The add-ons that have user options (like smooth scrolling, tab-mix plus, etc.), have usually reverted to default settings and I have to re-do them all.
I'm somewhat at a loss how to fault-find this intermittent problem. Any thoughts?
I agree with David — that is a strange problem.
I wonder if it only happens when Firefox updates to a new version? That still doesn't explain the resetting of options to the defaults, though. Something is wrong.
I'm not seeing the problem with Eudora + Firefox, and I haven't heard of any other users having this issue. A quick search of Google didn't turn up any obvious solutions. However, I did find an Add-on for Thunderbird that may help you track down the problem. Check out Crash Report Helper.
I suggest:
1) back up your firefox bookmarks
— you can search my site for
back up firefox 3 bookmarks
(there's a search bar in the footer of every page),
and
2) do a clean reinstall of firefox — you can search my site for my article on the step-by-step process — it's not just uninstall and reboot, but also deleting stuff from the Documents & Settings and from C:\Program Files, too.
Related articles:
- Backing Up Your Firefox Bookmarks
- Backing Up Firefox 3 Bookmarks
- Copying your Firefox Bookmarks to Another Computer
- An Easier Way to Back Up Firefox Bookmarks
- Firefox 3 Problem - Can't Add or Change Bookmarks
- How to do a Clean Reinstall of Firefox
- Clean Reinstall of Firefox 3
4. How to Fry a Wireless Router or Two
I had a phone call last week from my brother, who was having internet connection problems with his wireless computers after a lightning storm. The lightning storm had fried both of his wireless routers. It had happened before, too...
First, let's talk about his physical layout, which has a lot to do with the lightning damage problem. Next week, we'll look at the network configuration problem that kept him from getting back online.
He lives outside of town, where he was able to get plenty of land. His office is about 250 feet from the house. It's where his Internet connection arrives. He has a wireless router at that office. There's a desktop computer connected directly (via Ethernet cable) to the wireless router.
Tech Tip
Why would you want to directly connect a computer to the wireless router? The answer is that, while you can make configuration changes via a wireless connection, it's too easy to lock yourself out of the router if you do it wirelessly. It's far easier to make configuration changes with a wired connection.
The house also has a wireless router, to provide easy access for his notebook computer. The house wireless router also has a desktop computer directly connected to it via Ethernet cable. The house wireless router connects via Ethernet to the router at the office — about 250 feet away.
There lies the situation causing the router damages. That long run of Ethernet cable is within the Ethernet maximum distance specification (100 meters = 330 feet).
However, it runs through a shallowly buried underground conduit. That means that it is susceptible to electrical shocks caused by lightning in the area — much more susceptible than the house wiring or Ethernet cable in the house or office.
In effect, the reason he keeps losing wireless routers (or routers of any kind), is that they're acting as expensive fuses — expensive, non-resettable circuit breakers!
The Ethernet cable, from the office to the house, connects through these two devices.
So far, I know he's had Linksys, DLink and now Belkin routers.
This time, not only did he fry two routers, he also lost the motherboard on one of the computers that was connected by Ethernet to one of the two routers.
What's the right solution?
Since he's demonstrated the vulnerability caused by the long, buried Ethernet cable, I think he needs to add surge protection on both ends of that Ethernet cable. Both ends are needed because he has computers and routers at both ends of the cable.
I did a quick search and found these options for Ethernet surge protectors.
5. My Computer Security Software Recommendations
I review my security software recommendations and update them for each weekly newsletter issue, if I think they need to change.
My Philosophy: Many people want to pick their most economical solution and prefer an all-in-one anti-virus, anti-spyware and firewall solution. In concept, that's a great idea. In actual practice, I don' think that this type of package is likely to be the best in all the protection categories you need.
Other people want to pick the best of each type program. I'm one of the these folks.
My choice of software that I am willing to recommend is driven by my search for software for me to use. I only recommend programs that I like and that I use. I will sometimes suggest alternatives to my recommendations, but I clearly note if I no longer use them.
Anti-Virus
I'm often asked about several other popular anti-virus or anti-virus combination packages. Yes, I realize that they are not in my recommendation list. "Enough said..."
From 2003 through mid-2008, my personal choice was ESET's small, fast NOD32 anti-virus program, which offers a FREE 30-day evaluation license. I still consider NOD32 to be one of the best in anti-virus protection — and it continues to get recognition and awards. Unlike some of its competitors, ESET offers multiple-year licenses also, and includes program updates in the multiple-year license.
However, I've changed from my long-time choices NOD32 (antivirus) and Sunbelt's CounterSpy (antispyware) to Sunbelt's new VIPRE Antivirus + Antispyware.
I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks. Sunbelt Software offers multi-year licenses and home site licenses on its software, both of which include program updates as well as signature updates.
I'm often asked for alternatives to the programs that I recommend, especially by people who want to buy one package to do everything.
I tried a couple security suites in the last few months to pick a suite to recommend. ESET Smart Security 4 is my recommended suite alternative. Smart Security 4 has gotten great ratings and includes antivirus and antispyware, both from their current NOD32 v4 version, and antispam and firewall. I no longer use it and have returned to Sunbelt's VIPRE, but for a suite choice, that's what I would use.
Tech Tip
Many antivirus programs will offer you an anti-virus signature subscription renewal when your subscription renews. I strongly recommend against this option — buy the full program or make sure you get program updates with the subscription renewal. Both NOD32 and VIPRE purchases include both program updates/upgrades AND antivirus signature updates.
Vendors routinely improve the capabilities and speed of the programs, too. If you update only the signatures, you miss any program improvements.
Related articles:
- VIPRE Antivirus + Antispyware Review
- A Look at ESET Smart Security 4
- Anti-Virus Programs and Online Scanners
- Free Online Antivirus Scan
- NOD32 Anti-Virus Review - A Look at NOD32
Firewall Software
While the Windows XP firewall is much better than no firewall at all, don't count on the Windows XP firewall to meet your needs.
You need a two-way firewall, which the Windows XP firewall is not!. Microsoft woke up and supplied a two-way firewall with Windows Vista.
The Windows XP firewall does not control outbound communications originating from your computer — and you should want to have control if adware/trojans/spyware or even commercial products want to talk to the Internet. Whether they are calling home or spewing spam, you want to be able to control your computer.
Do you want Windows Media Player to call home every time you play something? It does! Do you use the Search function in Windows Explorer to find things on your hard drive? Did you know that every time you search, Windows Explorer talks to Microsoft?
I didn't know that when I ran ZoneAlarm, but the Sunbelt Personal Firewall flags that to me, and I can stop it or allow it to happen. Many other programs try to call home when you run them, too.
I recommend my choice for a firewall program, which is Sunbelt Personal Firewall.
You can try the full-featured "paid version" of Sunbelt Personal Firewall free for 30 days — after that, you can register it or, if you're using it on a home non-business computer, you can let it revert to the free, lesser-function license.
Tip: Be sure to read my review of SPF for the settings I recommend.
Sunbelt Personal Firewall is regularly $19.95 (with discounts for multiple computers and/or multiple years!) for a non-expiring license for the program and includes one year of their updates subscription.
Related articles:
Anti-Spyware / Anti-Adware Software
CounterSpy, from Sunbelt Software, has received many kudos from the computer press for its always-running and periodic full system scans. It has been my personal choice for my PC's and my family's PC's.
Sunbelt's CounterSpy v2.5, both improved CounterSpy's performance against malware and reduced its impact on system resources and responsiveness when its scanning.
Sunbelt continues to release updated program versions — the current version is v3.1 — and there's an even newer version about to be released. Nicely, Sunbelt do NOT install the updated programs automatically. You have to use the Update process in the program, which means that you'll know that something significant has changed.
Now, I've changed from my long-time programs NOD32 (antivirus) and CounterSpy (antispyware) to Sunbelt's new VIPRE Antivirus + Antispyware.
I've found that VIPRE puts even less load on my computer than the speedy combination of NOD32 and CounterSpy. My computer seems to have much more pep and power than it had previously. I've also been impressed with the way its "deep scan" has found and eliminated risks that were stored in zip files, which is one of the latest malware email tricks.
Related articles:
Anti-spam Software
In today's Internet world, the question is not "if" you will get spam, but "how much will you get?"
I use and recommend POPFile as my first choice for handling spam. POPFile sits on your computer, between your email program and your ISP mailbox, and handles emial as it downloads.
POPFile uses a different approach to handle spam than some other programs do — it does nothing to reduce spam. It is designed as an email classification tool — you train it to recognize spam and any other type of email that you want to classify. These classifications can help you sort your emails into appropriate folders in your email program.
Sunbelt Software, who makes the anti-spyware program CounterSpy (which I use and recommend) and the firewall that I use and recommend (Sunbelt Personal Firewall) also has a well-regarded, award-winning anti-spam program called iHateSpam for Outlook and Outlook Express. Since I don't use Outlook or Outlook Express for email, I haven't tried iHateSpam.
Mailwasher Pro would be my first choice to handle spam before it ever gets into your computer's Inbox. Mailwasher Pro uses on-line Realtime Black Lists mail servers sending spam recently, "training" by you of what you think is spam, and your own "friends" and "blacklist" lists. Note: I found that PopFile generally meets my needs and stopped using Mailwasher Pro, even though PopFile works AFTER the emails have been downloaded. If I used a dialup connection, I would be more interested in Mailwasher Pro.
Mailwasher Pro can even bounce spam messages, as if your email address was not valid, although the usefulness and appropriateness of this is questionable. There is a free version called "Mailwasher," but it omits the functions that I consider critical for this purpose -- such as safely previewing the emails safely before they ever get to your email inbox.
Related articles:
Cable/DSL Router
If you have a cable modem or a DSL modem, you need to have another layer of inexpensive protection between you and the Internet. A cable/DSL router isolates your computer from direct connection to the Internet. Your computer can easily request your email, web pages, etc. through the router. The responses come back to the router and are smoothly routed to your computer. But, someone on the Internet side of the router can not initiate a connection to your computer — they can only respond to your request.
Even if you only have one computer to connect to your cable or DSL modem, I recommend that you purchase and use a cable/DSL router because of the protection it can give you against attempts to attack through some flaws in Windows itself.
A router isolates your local network, whether it is only one computer or several, from the Internet by actually making it a separate network. The router gets the "public" IP address and handles all your outbound communications and the responses to them. But, it blocks computers on the Internet side from being able to initiate communications with your computer! This will prevent you from falling prey to many worms that try to attack security holes in Windows itself.
For a wireless router, I recommend the Linksys WRT54G wireless router. I'm using the relatively new version 6 of this router.
If you don't want wireless, I recommend the Linksys BEFSR41 wired router, which I also use. Either way, based on my experience, I recommend Linksys routers for price, reliability and Linksys' habit of releasing updated firmware for their products..
Tech Tip
By the way, if you get tempted by the new "802.11n" routers, please pay close attention. So far, the 802.11n specification has not been approved and finalized. IEEE is currently working on Draft 9 of the standard. The final standard is expected to be approved in January 2010.
If you buy one, you may be locked into a specific vendor's implementation of a draft of a standard that never got approved. I recommend choosing 802.11g for now, or recognizing and accepting that you're purchasing a model based on a work-in-progress, and that your router and computer's wireless card may not meet the final standard.
See these related articles:
6. Recommend my Terry's Computer Tips Newsletter to Your Friends
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Volume 5, Number 10 — Sunday, August 16, 2009
Copyright © 2009 Terry A. Stockdale. All rights reserved.
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